At a Glance
- Tasks: Lead the Reception team to deliver exceptional guest experiences every day.
- Company: Holmes Hotel is a unique boutique hotel in Marylebone, perfect for curious minds.
- Benefits: Enjoy competitive salary, 30 days holiday, discounted hotel rates, and free meals.
- Other info: Access to gym discounts, annual staff parties, and a supportive work environment.
- Why this job: Join a passionate team and create memorable experiences in a vibrant hotel culture.
- Qualifications: Previous experience as Assistant Front of House Manager or Front Office Manager required.
The predicted salary is between 30000 - 42000 £ per year.
Front of House Manager
At Park Plaza, we are all about creating stories and memories by delivering excellent and personal service to our guests. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. As a Front of House Manager , you can bring your passion and positive personality to work and be part of this vibrant team.
As a Front of House Manager you will receive:
- Salary: Highly competitive
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
As the ideal candidate for the Front of House Manager role you will:
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
- Have a pleasant and welcoming manner, ready to create an environment embodying lifestyle memorable guest experiences.
- You will be a passionate and highly motivated Leader with the ability to inspire your team and guide them to excellence.
- Be familiar with all operational standards and be available to cover roles during busy periods
- You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals and performance management.
- Ensure the department is well organised, tidy, and well-maintained, reporting any hazards, accidents, and/or maintenance issues
- Who have previous Front of House Manager or Front Office Manager experience in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Front of House Manager in London employer: PPHE Hotel Group
PPHE Hotel Group is an excellent employer, offering a dynamic work culture where safety and guest satisfaction are paramount. As a Security Shift Leader at Park Plaza Westminster, you will benefit from competitive salaries, discounted hotel rates, and wellness days, all while leading a dedicated team in a stylish environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in London
✨Tip Number 1
Familiarise yourself with the unique offerings of Holmes Hotel. Understanding the hotel's ethos and what sets it apart will help you convey your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of Holmes Hotel. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to deliver exceptional customer service in previous roles. Highlighting your leadership skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your knowledge of operational standards in the hospitality industry. Being able to speak confidently about these standards will demonstrate your readiness for the Front of House Manager role.
We think you need these skills to ace Front of House Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly any roles as an Assistant Front of House Manager or Front Office Manager. Emphasise your leadership skills and customer service achievements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering excellent service. Mention specific examples of how you've created memorable guest experiences in previous roles and how you can bring that to Holmes Hotel.
Highlight Team Management Skills:In your application, focus on your ability to inspire and lead a team. Provide examples of how you've successfully managed staff, including training and performance management, to demonstrate your leadership capabilities.
Showcase Your Knowledge of the Company:Research Holmes Hotel and mention what you admire about their approach to hospitality. This shows genuine interest and helps you stand out as a candidate who aligns with their values and mission.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Passion for Service
As a Front of House Manager, your enthusiasm for excellent service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Know the Hotel Inside Out
Familiarise yourself with Holmes Hotel's unique offerings and values. Research the hotel's history, its location in Marylebone, and any recent news or events. This knowledge will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight instances where you've inspired your team or resolved conflicts, as this will showcase your ability to lead by example and maintain a positive work environment.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come armed with insightful questions about the hotel and its operations. Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your interest in the role and helps you assess if it's the right fit for you.
