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- Tasks: Support Revenue and Reservations teams by troubleshooting tech issues and ensuring smooth distribution.
- Company: Join a dynamic hospitality tech team making a real impact in hotel distribution.
- Benefits: Enjoy discounted hotel rates, wellness days, free meals, and gym discounts.
- Why this job: Be the tech expert in a fast-paced environment, shaping the future of hotel distribution.
- Qualifications: Mid-senior experience in Reservations or Revenue Management; Opera PMS proficiency required.
- Other info: Opportunity to work with cutting-edge systems and be part of an innovative team.
The predicted salary is between 28800 - 43200 £ per year.
Are you in Reservations, Reception or Revenue and ready to take your hospitality tech skills to the next level? We're on the hunt for a driven and detail-oriented Distribution Support Executive to join our fast-paced, tight-knit team. Make a meaningful impact in a dynamic environment, supporting cutting-edge systems and ensuring our distribution platforms are running like clockwork. You'll be the go-to expert, bridging the gap between our Revenue Management and Reservations teams, troubleshooting technical challenges, and keeping our systems finely tuned. If you love diving into connectivity mysteries and turning complexity into clarity, we want to hear from you.
Benefits for a Distribution Support Executive:
- Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
What you'll be doing as a Distribution Support Executive:
- Be the first line of tech-savvy support for our Revenue and Reservations teams, resolving connectivity hiccups with speed and precision.
- Offer expert insights to the revenue team on CRS functionality and help teams unlock its full potential.
- Help configure and maintain rate plans and room types across CRS and Siteminder (channel manager)
- Ensure smooth and timely updates across all distribution channels.
- Conduct regular audits of PPHE distribution systems, keeping everything brand-aligned and running smoothly.
- Tackle failed Opera OXI messages and coordinate with MyOracle Support when needed.
- Act swiftly to notify teams of any system outages.
- Aid in the configuration and rate loading of new rate plans and changes to room types
- Play a key role in onboarding new properties, ensuring everything is set up to succeed.
- Manage user access across platforms in line with company policy.
- Help keep SOPs up-to-date and relevant to support streamlined operations.
What we're looking for from you:
- Mid-senior level experience in Reservations, Front Office, or Revenue Management
- Proficiency in Opera PMS.
- Familiarity with OTA distribution platforms and technologies.
- A knack for troubleshooting and resolving technical issues
- Strong organisation skills and attention to detail.
- Clear and confident communicator, both spoken and written.
If you're passionate about hospitality tech and ready to make a difference in an innovative team, then this is your next move. Apply now and let's shape the future of hotel distribution together!
Distribution Support Executive employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distribution Support Executive
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Opera PMS and Siteminder. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in previous roles. Highlighting your problem-solving skills will show that you're ready to tackle the challenges of the Distribution Support Executive position.
✨Tip Number 4
Stay updated on the latest trends in hospitality technology. Being knowledgeable about industry advancements will not only impress your interviewers but also position you as a forward-thinking candidate who can contribute to the team's success.
We think you need these skills to ace Distribution Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Reservations, Front Office, or Revenue Management. Emphasise your proficiency in Opera PMS and any familiarity with OTA distribution platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality tech. Mention specific examples of how you've resolved technical issues or improved processes in previous roles to demonstrate your problem-solving skills.
Highlight Technical Skills: In your application, clearly outline your technical skills related to CRS functionality and troubleshooting. This will show the employer that you are well-equipped to handle the responsibilities of the Distribution Support Executive role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at PPHE Hotel Group
✨Showcase Your Technical Skills
As a Distribution Support Executive, you'll need to demonstrate your proficiency in Opera PMS and other distribution platforms. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will highlight your problem-solving abilities.
✨Communicate Clearly
Since the role involves bridging teams, clear communication is key. Practice articulating your thoughts on complex topics in a straightforward manner. This will show that you can convey important information effectively to both technical and non-technical team members.
✨Prepare for Scenario Questions
Expect questions that assess your troubleshooting skills. Prepare for scenarios where you might need to resolve connectivity issues or manage system outages. Think through your approach to these challenges and be ready to explain your thought process.
✨Demonstrate Attention to Detail
The job requires meticulous attention to detail, especially when configuring rate plans and conducting audits. Bring examples from your previous roles where your attention to detail made a significant impact, and be ready to discuss how you ensure accuracy in your work.
