At a Glance
- Tasks: Support the Head Concierge and create memorable experiences for guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Enjoy 30 days holiday, discounted stays, free meals, and wellness perks.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Previous concierge experience and excellent communication skills required.
The predicted salary is between 30800 - 30800 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
Your role is to support the Head Concierge and represent the department in their absence.
Benefits of working for us as our Assistant Head Concierge:
- Salary: £30,800 per annum
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Uniforms provided & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Assistant Head Concierge who:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensures a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Has previous experience as an Assistant Head Concierge or Concierge in a Hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Assistant Head Concierge in Derby employer: PPHE Hotel Group
At Park Plaza London Riverbank, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As an Assistant Head Concierge, you will enjoy generous benefits such as 30 days of holiday, discounted hotel rates across Europe, and access to wellness initiatives, all while being part of a team that values trust, respect, and teamwork. Join us in creating memorable experiences for our guests in a dynamic environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Park Plaza. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the hotel and introduce yourself to the team. A personal touch can make a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to concierge services. We want you to demonstrate your problem-solving skills and how you handle guest requests with flair!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Park Plaza family.
We think you need these skills to ace Assistant Head Concierge in Derby
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Assistant Head Concierge role. Highlight your relevant experience and skills that align with our values of Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Park Plaza.
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza London Riverbank thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to their mission of providing tailored experiences.
✨Showcase Your Interpersonal Skills
As an Assistant Head Concierge, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations with a positive attitude.
✨Demonstrate a Can-Do Attitude
During the interview, embody the helpful, can-do approach that Park Plaza values. Be ready to discuss how you would manage requests promptly and politely. Use specific scenarios to illustrate your problem-solving skills and commitment to providing five-star service.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the concierge role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
