At a Glance
- Tasks: Support the Head Concierge and create memorable experiences for guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Enjoy 30 days holiday, discounted stays, free meals, and wellness perks.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Previous concierge experience and excellent communication skills required.
The predicted salary is between 30800 - 30800 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
Your role is to support the Head Concierge and represent the department in their absence.
Benefits of working for us as our Assistant Head Concierge:
- Salary: £30,800 per annum
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Uniforms provided & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Assistant Head Concierge who:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensures a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Has previous experience as an Assistant Head Concierge or Concierge in a Hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Assistant Head Concierge in Crawley employer: PPHE Hotel Group
At Park Plaza London Riverbank, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As an Assistant Head Concierge, you will enjoy generous benefits such as 30 days of holiday, discounted hotel rates across Europe, and access to wellness initiatives, all while being part of a team that values trust, respect, and commitment to exceptional service. Join us in creating memorable experiences for our guests in a dynamic environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Park Plaza. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the hotel and introduce yourself to the team. A personal touch can make you memorable, and who knows, they might even have an informal chat with you about the role!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to concierge roles. Think about how you'd handle guest requests and showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Park Plaza family.
We think you need these skills to ace Assistant Head Concierge in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Head Concierge role. Highlight your interpersonal skills and any previous concierge experience to show us you’re the right fit!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for providing excellent service and how you embody our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Let us know why you want to join Park Plaza!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to let your personality shine through – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of the Park Plaza family!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza London Riverbank thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Interpersonal Skills
As an Assistant Head Concierge, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations with a positive attitude.
✨Demonstrate a Can-Do Attitude
During the interview, embody the helpful, can-do approach that Park Plaza values. Be ready to discuss how you would manage requests promptly and politely. Use specific scenarios to illustrate your problem-solving skills and commitment to providing five-star service.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask thoughtful questions about the role and the team. Inquire about the challenges the concierge team faces or how they measure success in guest satisfaction. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
