At a Glance
- Tasks: Support the Head Concierge and create memorable experiences for guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Enjoy 30 days holiday, discounted stays, free meals, and wellness perks.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Previous concierge experience and excellent communication skills required.
The predicted salary is between 30800 - 30800 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
Your role is to support the Head Concierge and represent the department in their absence.
Benefits of working for us as our Assistant Head Concierge:
- Salary: £30,800 per annum
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Uniforms provided & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Assistant Head Concierge who:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensures a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Has previous experience as an Assistant Head Concierge or Concierge in a Hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Assistant Head Concierge in Coventry employer: PPHE Hotel Group
At Park Plaza London Riverbank, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As an Assistant Head Concierge, you will enjoy competitive benefits including generous holiday allowances, wellness days, and access to discounted hotel rates across Europe, all while working in a dynamic environment that prioritises personal growth and exceptional service. Join us to be part of a team that celebrates trust, respect, and teamwork, ensuring every guest experience is memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Park Plaza. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in style! If you can, visit the hotel and introduce yourself to the team. A personal touch goes a long way, and it shows you're genuinely interested in being part of their world.
✨Tip Number 3
Prepare for the interview by researching common concierge scenarios. Think about how you'd handle guest requests and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Head Concierge in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Head Concierge role. Highlight your interpersonal skills and any previous concierge experience to show us you’re the perfect fit!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for providing excellent service and how you embody our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Let us see your personality!
Showcase Relevant Experience:When detailing your work history, focus on roles where you’ve provided exceptional customer service or managed requests. We want to see how you’ve created memorable moments for guests in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza London Riverbank thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Interpersonal Skills
As an Assistant Head Concierge, your ability to connect with guests is crucial. During the interview, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your can-do attitude and how you’ve gone above and beyond to create memorable experiences.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you had to manage requests or solve problems on the spot. Be ready to discuss these scenarios in detail, showcasing your quick thinking and caring approach. This will illustrate your capability to handle the dynamic environment of a hotel concierge.
✨Emphasise Teamwork and Communication
Since you'll be supporting the Head Concierge and working closely with the team, it's important to convey your commitment to teamwork. Share instances where you collaborated effectively with colleagues, and highlight your communication skills, especially in high-pressure situations.
