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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, providing top-notch service to guests.
- Company: Join Park Plaza, a stylish hotel known for memorable experiences.
- Benefits: Earn £13.48 per hour, enjoy 30 days holiday, and great discounts.
- Why this job: Make a real impact on guests' experiences and create lasting memories.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Enjoy wellness days, staff parties, and career growth opportunities.
The predicted salary is between 28000 - 32000 £ per year.
Location: Park Plaza London Riverbank, United Kingdom
Department: Concierge & Porters
Job Level: Team Member
Job Type: Full Time
Hours per week: 40 Hours Per Week
Salary: £13.48 per hour plus great benefits
About the Role
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.
What You’ll Receive
- Salary: £13.48 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day – including days off if you wish to come in!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual staff parties and events
- Company pension plan & award-winning training
Qualifications & Experience
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensures a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Will be responsible for arranging concierge services such as, but not limited to, providing information and recommendations about local events and activities, luggage assistance, or car services
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Previous experience as a Concierge in a hotel
About Park Plaza
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
Concierge employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, events, and services we offer. This way, when you chat with guests, you can provide tailored recommendations that show you really care.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly chat or handling a tricky situation, being able to connect with guests is key. Role-play with friends or family to boost your confidence.
✨Tip Number 3
Show off your enthusiasm! When you’re genuinely excited about helping guests, it shines through. Share your passion for service during interviews and let your personality sparkle!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits right there.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with others and your passion for providing top-notch service. Remember, you're applying for a role where first impressions matter!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience as a Concierge. Mention specific skills that align with our values like Trust, Respect, and Teamwork. This shows us you understand what we're all about!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining the Park Plaza family. We can’t wait to hear from you!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza London Riverbank thoroughly. Familiarise yourself with their services, amenities, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their guest experience.
✨Showcase Your Interpersonal Skills
As a Concierge, your ability to connect with guests is crucial. During the interview, share specific examples of how you've provided excellent service in the past. Use stories that highlight your helpfulness, professionalism, and ability to handle requests promptly and politely.
✨Demonstrate Your Local Knowledge
Being a Concierge means knowing the local area inside out. Prepare to discuss popular events, attractions, and dining options in London. This will demonstrate your readiness to assist guests with personalised recommendations and show that you’re proactive about enhancing their stay.
✨Emphasise Teamwork and Values
Park Plaza values teamwork and commitment. Be ready to talk about how you’ve worked effectively in a team setting and how you embody their core values: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. This will help you align yourself with their culture and show you’re a great fit for the role.
