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- Tasks: Lead the Meetings and Events team to create unforgettable guest experiences.
- Company: Join a dynamic hospitality company focused on exceptional service.
- Benefits: Enjoy competitive pay, generous discounts, wellness days, and free meals.
- Why this job: Be at the forefront of exciting events and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Flexible hours, great career growth, and fun team events await you!
The predicted salary is between 11 - 17 £ per hour.
We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team. As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations, mainly working on the logistics and set up of the events. You will ensure that all F&B services are delivered in a timely manner according to Event Orders, and that all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on clients' expectations.
Responsibilities
- Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department.
- Always ensure a warm friendly welcome to all clients, both internal and external.
- Cross check service requirements with other departments such as Sales, Planning and Kitchen.
- Support the logistics team and bar team with their respective operations as and when required.
- Allocate duties to junior team members and agency assistants - duties to include F&B services, BOH preparations, meeting rooms setups etc.
- First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory.
- To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
- Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction.
- Hands-on approach when on duty, ready to train and assist other team members on the job when required.
- Proven ability to lead and coordinate large teams of agency staff to deliver seamless event space setups, ensuring efficient logistics.
- Good command of English, both verbal and written.
- Excellent customer service attitude, positive and charismatic with an eye for the customer.
- Natural team player, able to easily connect and work with others.
- Excellent attention to detail, positive and warm personality.
- Flexibility and adaptability and energy is crucial in this role.
Salary: £14.46 per hour + generous service charge and great benefits.
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends).
50% F&B discounts at our restaurants and bars (for your whole party).
Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
Two free meals per day - including days off if you wish to come in.
Access to 40% of your pay before payday through Wagestream.
Recommend a friend scheme - up to £750.
Vitality at work scheme with great gym discounts & more.
Ride to Work scheme & free cycling lessons.
Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform.
Annual Staff parties and events.
Company pension plan & award-winning training.
Meetings and Events Team Leader in City of Westminster employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings and Events Team Leader in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Meetings and Events Team Leader, especially your ability to manage logistics and lead a team.
✨Tip Number 3
Show off your personality! During the interview, let your warm and friendly nature shine through. Remember, they’re looking for someone who can connect with clients and create exceptional experiences, so don’t be afraid to be yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Meetings and Events Team Leader in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Meetings and Events role shine through. We want to see how excited you are about creating exceptional experiences for our guests!
Tailor Your CV: Make sure your CV highlights relevant experience in event management and customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PPHE Hotel Group
✨Know Your Events Inside Out
Before the interview, make sure you’re familiar with the types of events the company typically hosts. Research their past events and think about how you can contribute to making them even better. This shows your enthusiasm and understanding of the role.
✨Showcase Your Leadership Skills
As a Meetings and Events Team Leader, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or coordinated an event. Highlight your hands-on approach and how you’ve trained others.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you ensure a warm welcome and exceptional experiences for guests. Share specific instances where you went above and beyond to meet client expectations, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
