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- Tasks: Create unforgettable experiences for guests and manage their requests with a smile.
- Company: Join the vibrant team at Park Plaza Victoria London, known for its exceptional service.
- Benefits: Enjoy 30 days of holiday, free meals, and discounted hotel rates across Europe.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Excellent communication skills and previous concierge experience are essential.
- Other info: Join a supportive team with great career growth and fun staff events.
The predicted salary is between 28000 - 36000 £ per year.
Location: Park Plaza Victoria London, United Kingdom
Department: Concierge & Porters
Job Level: Team Member
Job Type: Full Time
Hours per week: 40
Job Reference: req14831
Date Posted: 4 February
Salary: £13.48 plus great benefits
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
Your role is to support the Head Concierge and represent the department in their absence.
As a Concierge, you will receive:
- Salary: £13.48 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Two free meals per day - including days off if you wish to come in!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Requirements:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- With previous experience as Concierge in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Concierge in City of Westminster employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, events, and services we offer. This way, when you chat with guests, you can provide tailored recommendations that show you really care.
✨Tip Number 2
Practice your communication skills! Being a Concierge means connecting with people from all walks of life. Try role-playing scenarios with friends or family to boost your confidence in handling various guest requests.
✨Tip Number 3
Show off your enthusiasm! When you’re at interviews or networking events, let your passion for hospitality shine through. A genuine smile and positive attitude can make a lasting impression on potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and can easily keep track of your applications with us.
We think you need these skills to ace Concierge in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with others and your passion for providing top-notch service. Remember, you're applying for a role where first impressions matter!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience as a Concierge. Mention specific skills that align with our values like Trust, Respect, and Teamwork. This shows us you understand what we're all about!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining the Park Plaza family. We can’t wait to hear from you!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza Victoria London thoroughly. Familiarise yourself with their services, amenities, and any recent news or events. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Interpersonal Skills
As a Concierge, excellent interpersonal skills are crucial. During the interview, be prepared to share examples of how you've successfully connected with guests in the past. Use specific scenarios where your helpful attitude made a difference, demonstrating your ability to create memorable moments.
✨Demonstrate Problem-Solving Abilities
Think of situations where you've had to manage requests or solve problems on the spot. Be ready to discuss these experiences in detail, highlighting your quick thinking and caring approach. This will illustrate your capability to handle the diverse needs of guests effectively.
✨Embrace the Company Values
Park Plaza values Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Make sure to weave these values into your responses during the interview. Show how you embody these principles in your work ethic and interactions, reinforcing that you're a great fit for their team.
