At a Glance
- Tasks: Lead the night reception team and ensure exceptional guest experiences.
- Company: Join Park Plaza, a stylish hotel known for its outstanding service.
- Benefits: Enjoy competitive pay, 30+ days holiday, and discounts across Europe.
- Other info: Dynamic work environment with great career growth and training opportunities.
- Why this job: Make memorable moments for guests while developing your leadership skills.
- Qualifications: Experience as a Night Manager and proficiency in Microsoft Office.
The predicted salary is between 30000 - 42000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge Hotel, you will do more than just welcome our guests. The key role for you as our Night Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Night Manager, you will receive:
- Salary: Competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Night Manager who:
- Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
- Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
- Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
- Is proficient with Microsoft Office and has excellent knowledge of Opera
- Is available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8am to 8pm)
Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
With previous experience as a Night Manager in a hotel. Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Night Manager in City of London employer: PPHE Hotel Group
PPHE Hotel Group is an excellent employer, offering a dynamic work culture where safety and guest satisfaction are paramount. As a Security Shift Leader at Park Plaza Westminster, you will benefit from competitive salaries, discounted hotel rates, and wellness days, all while leading a dedicated team in a stylish environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience as Night Managers. They can provide insider tips and might even know about openings before they're advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for great service shine through. Share stories that highlight your hands-on leadership style and how you've gone above and beyond for guests.
✨Tip Number 3
Be proactive! If you see a job opening for a Night Manager at Park Plaza, don’t just apply through the usual channels. Use our website to submit your application and follow up with a friendly email to express your enthusiasm.
✨Tip Number 4
Prepare for the unexpected! As a Night Manager, you'll need to think on your feet. Practice answering situational questions in interviews that showcase your problem-solving skills and ability to handle emergencies with a calm, can-do attitude.
We think you need these skills to ace Night Manager in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Night Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like your leadership abilities and customer service expertise.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Park Plaza!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza Westminster Bridge Hotel thoroughly. Familiarise yourself with their services, values, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've motivated or trained team members in the past. Highlight how you can inspire others to provide exceptional service, as this is key to creating memorable guest experiences.
✨Demonstrate Problem-Solving Abilities
In the hospitality industry, unexpected situations can arise at any time. Prepare to share examples of how you've handled challenges in previous roles, particularly during night shifts. Emphasise your ability to make quick decisions while ensuring guest safety and satisfaction.
✨Emphasise Your Passion for Service
Park Plaza values a can-do approach and a passion for great service. Be ready to discuss what excellent customer service means to you and how you've gone above and beyond for guests in the past. This will help convey that you share their commitment to creating amazing impressions.
