At a Glance
- Tasks: Support the Head Concierge and create memorable experiences for guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Enjoy 30 days holiday, discounted stays, free meals, and wellness perks.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Be the face of hospitality and make a lasting impression on guests.
- Qualifications: Excellent communication skills and previous concierge experience required.
The predicted salary is between 30800 - 30800 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
Your role is to support the Head Concierge and represent the department in their absence.
Benefits of working for us as our Assistant Head Concierge:
- Salary: £30,800 per annum
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Uniforms provided & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Assistant Head Concierge who:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensures a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Has previous experience as an Assistant Head Concierge or Concierge in a Hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Assistant Head Concierge in Bolton employer: PPHE Hotel Group
At Park Plaza London Riverbank, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As an Assistant Head Concierge, you will enjoy generous benefits such as 30 days of holiday, discounted hotel rates across Europe, and access to wellness initiatives, all while being part of a team that values trust, respect, and teamwork. Join us in creating memorable experiences for our guests in a dynamic environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Park Plaza or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for service shine through. Share stories that highlight your interpersonal skills and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research is key! Familiarise yourself with Park Plaza's values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Head Concierge in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Head Concierge role. Highlight your interpersonal skills and any previous concierge experience to show us you’re the perfect fit!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for providing excellent service and how you embody our values like Trust and Teamwork. Let us know why you want to join Park Plaza specifically.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling to demonstrate your command of English and attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PPHE Hotel Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza London Riverbank thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing a personalised experience.
✨Showcase Your Interpersonal Skills
As an Assistant Head Concierge, your ability to connect with guests is crucial. During the interview, share specific examples of how you've successfully interacted with customers in the past. Highlight your can-do attitude and how you’ve gone above and beyond to create memorable experiences for guests.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss scenarios where you've had to manage requests or resolve issues promptly and politely. Think of examples that showcase your caring attitude and professionalism, as these are key traits for the role. This will help the interviewers see how you handle pressure and maintain a five-star service.
✨Emphasise Teamwork and Values
Park Plaza values trust, respect, teamwork, enthusiasm, commitment, and care. Reflect on your previous experiences and be ready to discuss how you embody these values in your work. Showing that you can work well within a team and support your colleagues will make you a strong candidate for the position.
