At a Glance
- Tasks: Lead Back of House operations, ensuring cleanliness and efficiency in a vibrant hotel environment.
- Company: Join Park Plaza Riverbank, a stylish hotel in one of London’s most exciting locations.
- Benefits: Enjoy competitive salary, wellness days, 30 days holiday, and amazing discounts.
- Other info: Be part of a dynamic team with great career growth and fun staff events.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Strong leadership experience in hotels and a proactive approach to team management.
The predicted salary is between 30000 - 35000 £ per year.
At Park Plaza Riverbank, we pride ourselves on delivering exceptional guest experiences in one of London’s most vibrant riverside locations. With stylish rooms, busy event spaces and a fast‑paced operation, we are looking for a strong Back of House Manager to lead our BOH operations and support the wider hotel team. This is a hands‑on leadership role where you’ll drive high standards across cleanliness, compliance and team performance, while playing a key part in the hotel’s operational success.
Responsibilities
- Leading all Back of House operations, ensuring high standards of cleanliness, organisation and efficiency
- Managing key areas including cleaning, chemicals, equipment, waste, deliveries and stores
- Ensuring full compliance with health, safety and hygiene standards
- Acting as a hands‑on leader, supporting both BOH and some FOH operations where required
- Leading, developing and motivating your team through training, rotas, recruitment and performance management
- Supporting audits and implementing improvements to drive service quality and operational efficiency
- Working closely with other departments to ensure a smooth and seamless guest and colleague experience
- Playing an active role as part of the HOD team and duty management rota
Qualifications
- Strong leadership experience in a high‑volume hotel environment
- A hands‑on, proactive approach with great attention to detail
- Solid understanding of health & safety, hygiene, and compliance
- Experience managing teams and driving performance
- Confident communicator with a collaborative working style
Benefits
- Competitive Salary + Excellent Benefits
- Two wellness days per year, plus all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- 24/7 access to our Employee Assistance Programme
- Uniforms provided & free dry cleaning
- Annual Staff parties and events
Back of House Manager employer: PPHE Hotel Group
At Park Plaza Riverbank, we are committed to fostering a dynamic and supportive work environment where our team members can thrive. As a Back of House Manager, you will benefit from competitive salaries, generous holiday allowances, and a range of wellness initiatives, all while working in one of London's most vibrant locations. Our culture emphasises teamwork, professional development, and employee well-being, making it an excellent place for those seeking meaningful and rewarding careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Back of House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PPHE Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PPHE Hotel Group
Don't be shy about reaching out to PPHE Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Back of House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PPHE Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PPHE Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
