Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Reception team to deliver exceptional guest experiences daily.
- Company: Join Park Plaza Nottingham, known for creating memorable moments for guests.
- Benefits: Enjoy discounted hotel rates, 30 days holiday, and gym discounts.
- Why this job: Be part of a vibrant team that values personal service and growth.
- Qualifications: Previous experience as Assistant Front Office Manager or similar role required.
- Other info: Access to perks like Wagestream and annual staff parties.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Highly competitive with great benefits
AssistantFront Office Manager
At Park Plaza Nottingham, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of Park Plaza London Hotel, as aAssistantFront Office Manager, you will be responsible for the Reception department. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team deliver a memorable experience for every guest.
As ourAssistantFront Office Manager,you will receive:
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year – including bank holidays, increasing with years of service
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
The ideal candidate for theAssistantFront Office Managerrole will:
- Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
- Demonstrate leadership through leading by example
- Clearly communicate operational and strategic information and ongoing customer feedback
- Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
- Have excellent knowledge of Opera
- Have previousAssistantFront Office Manageror Front Office Manager experience in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.
#J-18808-Ljbffr
Assistant Front Office Manager employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to exceptional service will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Park Plaza Nottingham. They can provide valuable insights into the company culture and expectations for the Assistant Front Office Manager role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that demonstrate your leadership skills and ability to manage a team effectively. Highlighting your past successes in similar roles will make you a more compelling candidate.
✨Tip Number 4
Showcase your knowledge of Opera and other relevant software during your interactions. Being able to discuss your technical skills confidently will reassure the hiring team of your capability to handle the operational aspects of the role.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management or similar roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Assistant Front Office Manager position at Park Plaza Nottingham.
Highlight Relevant Skills: In your application, focus on key skills such as team management, customer service excellence, and operational knowledge, particularly with systems like Opera. Provide examples of how you've successfully led teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at PPHE Hotel Group
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you empower others.
✨Know the Company and Its Values
Research Park Plaza Nottingham and understand its mission to create memorable experiences for guests. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of delivering exceptional service.
✨Familiarise Yourself with Opera
Since excellent knowledge of Opera is required, make sure you're comfortable discussing your experience with this system. If you have specific examples of how you've used it to enhance guest satisfaction or streamline operations, be prepared to share those.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've had to resolve guest complaints or manage team conflicts, and outline how you approached these challenges.
