At a Glance
- Tasks: Lead technical support and project management for innovative packaging solutions across EMEA.
- Company: Join PPG, a leader in innovation and sustainability in the coatings industry.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across diverse teams.
- Why this job: Make a real impact by enhancing customer relationships and driving continuous improvement.
- Qualifications: 5+ years in technical support with a background in chemistry or engineering.
The predicted salary is between 40500 - 49500 £ per year.
Join our Packaging Coatings business in a technically rewarding position encompassing project management, customer interaction and technical support. You will coordinate the work and lead the team for the 2 selected segments (Easy Open End and Personal Care) and provide technical service and trial support to our Customers throughout the EMEA region. You will report to the Technical Service Manager EMEA.
Key Responsibilities
- Attend important trials across the entire EMEA region
- Previous experience in end-makers or engineering
- Improve machinery settings
- Ensure all trials and plant related activities are carried out and managed to our EHS policies
- Provide technical support to customers with new technologies and legacy products
- Lead technical assistance to our major customers
- Use “Best-in-Class” line trial and plant audit methodologies across Coatings in EMEA, using Secure Launch and other PPG quality tools
- Deliver training programmes to broaden the skills matrix for all areas of the segment both within PPG and at customer facilities
- Partner with equipment suppliers to support PPG understanding and enhance technical support capability of PPG technical team at customer sites
- Deliver world-class post-conversion technical support to enhance plant relationships and to respond quickly to problems using established problem analyses, including Kepner-Tregoe programmes
- Instigate continuous improvement programmes at customer facilities
- Establish working partnerships with plants
- Establish working partnerships with PPG peers
- Use the Technical Support SharePoint site to share data and experience on a Global basis
- Perform Troubleshooting activities at customer sites
- Investigate and understand failed trials to learn how to ensure the same issues are not repeated
- Work with Segment Support labs to test trial can items and support local development projects if necessary
Qualifications
- Minimum 5 years working in a technical support / service role in the coatings or packaging industry
- Chemistry, Chemical Engineering or Engineering background
- English speaker to a professional level
- Willingness to travel within EMEA (up to 70%)
Technical Service Lead EMEA employer: PPG
At PPG, we pride ourselves on being an exceptional employer, offering a competitive salary and bonus structure alongside a generous benefits package that includes 35 days of annual leave and a company-funded private healthcare plan. Our inclusive work culture fosters employee growth through the PPG Training Academy, ensuring that our Store Managers in Hounslow not only lead their teams effectively but also thrive in their careers while enjoying a great work/life balance with no late evenings or Sunday shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Lead EMEA
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Lead EMEA role you’re after at PPG.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at PPG a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at PPG.
✨Apply Through Company Websites
When you spot a role like Technical Service Lead EMEA at PPG, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Lead EMEA
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Lead EMEA, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at PPG a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to PPG specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at PPG
✨Brush Up on Core Engineering Principles
Before heading into the interview with PPG, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like PPG want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
