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For Companies At a Glance
- Tasks: Manage daily store operations and ensure excellent customer service.
- Company: Join PPG, a leader in innovation and sustainability, enhancing surfaces worldwide.
- Benefits: Enjoy competitive salary, generous leave, private healthcare, and staff discounts.
- Why this job: Be part of a supportive team with great work-life balance and career growth opportunities.
- Qualifications: Customer-facing experience preferred; training provided for all skill levels.
- Other info: Flexible hours with no late nights; inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Store Operations Manager
Johnstone’s Decorating Centre
Selly Oak | Birmingham
The Role:
We now have an exciting, permanent vacancy for a Store Manager within our Architectural Coatings division, based in our Selly Oak store. We’re looking for a customer focused individual to become a key member of our friendly and supportive team. Previous experience in a customer facing environment and a good understanding of IT systems is desirable, but not essential, as we will support you all along the way with in-store training.
Why you’ll love working here…
- Competitive starting salary with yearly reviews
- Commercial bonus scheme of up to 20% of annual salary
- 33 days of annual leave, including bank holidays
- Guaranteed 39 hours pay per week with overtime or lieu time available
- Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm!
- Generous company pension contributions
- Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
- Fantastic company-funded private healthcare plan, with options to extend coverage to family members
- Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centre
- Colleague recognition program that recognises and rewards our colleagues
- Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
- Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme
A day in the life of…
As a Store Operations Manager, your responsibilities will include:
- Oversee the day to day running of the store, ensuring customers and staff have everything they need
- Serve customers on the trade counter and in store, in a friendly and professional manner.
- Undertake all required training to help you to confidently select the correct product for our customers’ needs and to promote our brand.
- Ensure your store always looks well-presented and clean.
- Follow stock management procedures by taking in deliveries and keeping the shelves full.
Key Skills…
- Previous management or supervisor experience desirable
- Previous experience in a customer facing environment
- Good communications skills with a positive customer focusses attitude
- Good understanding of IT systems
- Flexibility towards working hours and duties
- Driving license in desirable but not essential
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr
Store Operations Manager employer: PPG
Contact Detail:
PPG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Familiarise yourself with the products and services offered by Johnstone's Decorating Centre. Understanding their range of paints and decorating tools will help you engage with customers more effectively during your interview.
✨Tip Number 2
Highlight any previous experience in customer service or management roles during your conversations. Even if it's not directly related, showcasing your ability to lead and support a team can set you apart from other candidates.
✨Tip Number 3
Demonstrate your flexibility and willingness to adapt to different working hours and duties. This is particularly important for a Store Operations Manager, as the role may require you to handle various tasks throughout the day.
✨Tip Number 4
Prepare questions about the company culture and training opportunities. Showing genuine interest in how PPG supports its employees' growth can reflect positively on your commitment to the role.
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in store management and customer service. Emphasise any previous roles where you demonstrated leadership and a customer-focused attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work at Johnstone's Decorating Centre and how your skills align with their values and needs.
Highlight Relevant Skills: In your application, clearly outline your communication skills, IT proficiency, and any flexibility in working hours. These are key attributes for the Store Operations Manager position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PPG
✨Showcase Your Customer Focus
As a Store Operations Manager, you'll need to demonstrate your commitment to customer service. Prepare examples of how you've successfully handled customer interactions in the past, highlighting your ability to resolve issues and create a positive shopping experience.
✨Familiarise Yourself with IT Systems
While previous IT experience isn't essential, having a basic understanding of common retail systems can set you apart. Brush up on any relevant software or tools that may be used in store operations, and be ready to discuss how you can quickly learn new systems.
✨Emphasise Team Leadership Skills
Management experience is desirable for this role, so be prepared to talk about your leadership style. Share specific instances where you've motivated a team, resolved conflicts, or improved team performance, showcasing your ability to lead effectively.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working hours and duties. Be ready to discuss how you've adapted to changing circumstances in previous roles, whether it's taking on additional responsibilities or adjusting to new challenges in a fast-paced environment.
