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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join a global organisation with a friendly and inclusive culture.
- Benefits: Enjoy a competitive salary, bonuses, 35 days leave, and generous health packages.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Flexible working hours and great career progression opportunities await you.
The predicted salary is between 28800 - 48000 £ per year.
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence. Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.
What we can offer:
- Excellent starting salary
- Competitive bonus structure starting at 15% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
- 35 days of annual leave, including bank holidays
- Work for a friendly, inclusive and team
- Great work life balance - our stores are closed Saturday afternoon & Sundays
- Generous health care packages and staff discounts
- Work for a global organization that offers development and progression opportunities
Key Responsibilities:
- Achieving expected sales and profit targets within store to ensure Company profitability.
- Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners.
- Providing training to all new and existing colleagues and coaching where necessary.
- Working with Operational Managers to control resources in line with budgeted costs.
- Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
- Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
- Ensuring that Health & Safety standards are maintained at all times.
- Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications:
- Previous experience in a customer facing environment delivering on direct sales.
- Strong leadership, mentoring and motivational skills with previous supervisory experience.
- Demonstrates the ability to stay calm and composed when dealing with difficult situations.
- Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.
Store Operations Manager employer: PPG
Contact Detail:
PPG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Store Operations Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their products and services, and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer service experience, as these are key for a Store Operations Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Store Operations Manager role. Highlight your leadership and customer service experience, as these are key for us at Johnstone's Decorating Centre.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your ability to drive sales and manage a team.
Showcase Your Customer Focus: Since outstanding customer service is crucial for us, make sure to include examples of how you've gone above and beyond for customers in your previous roles. This will show us that you have the right attitude for our store.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PPG
✨Know Your Numbers
As a Store Operations Manager, you'll be expected to drive sales and meet targets. Brush up on your understanding of sales metrics and be ready to discuss how you've achieved or exceeded targets in the past. This shows you’re results-driven and understand the importance of profitability.
✨Showcase Leadership Skills
You’ll be managing a team, so it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated and trained staff in previous roles. Highlight any specific situations where your mentoring made a difference in team performance.
✨Customer Service Focus
Outstanding customer service is key in this role. Think of instances where you went above and beyond for customers. Be ready to explain how you handle difficult situations while maintaining a positive attitude, as this will resonate well with the interviewers.
✨Understand Company Policies
Familiarise yourself with the company’s policies on health and safety, security, and financial transactions. Being knowledgeable about these areas will show that you take compliance seriously and are prepared to uphold the standards expected in the role.
