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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and ensure top-notch customer service.
- Company: Join PPG, a leader in innovation and sustainability, enhancing surfaces worldwide.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values integrity, professionalism, and continuous improvement.
- Qualifications: Previous customer-facing experience and strong leadership skills required.
- Other info: Flexible working hours and the chance to cover other locations as needed.
The predicted salary is between 36000 - 60000 £ per year.
Store Operations Manager
As a Store Operations Manager within our Johnstone\’s Decorating Centre you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.
Within this role you will provide outstanding Customer Service and support within your store, demonstrating at all times a positive customer focused attitude.
Key Responsibilities
- Achieving expected sales and profit targets within store to ensure Company profitability.
- Providing day to day management of the Sales Assistants which will include the organisation and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
- Providing training to all new and existing colleagues and coaching where necessary.
- Working Operational Managers to control resources in line with budgeted costs.
- Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
- Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
- Ensuring that Health & Safety standards are maintained at all times.
- Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications
- Previous experience in a customer facing environment delivering on direct sales.
- Strong leadership, mentoring and motivational skills with previous supervisory experience.
- Demonstrates the ability to stay calm and composed when dealing with difficult situations.
- Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.
- A full valid driving license held for a period exceeding one year.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr
Store Operations Manager employer: PPG
Contact Detail:
PPG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Familiarise yourself with the PPG Way and their core values. Understanding their commitment to innovation, sustainability, and customer partnership will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership and customer service skills. Think about times when you successfully managed a team or resolved a difficult situation, as these will be key points of interest for the hiring managers.
✨Tip Number 3
Research the local market and competitors in the decorating sector. Being knowledgeable about current trends and challenges can give you an edge in discussions and show your proactive approach to driving sales and profitability.
✨Tip Number 4
Network with current or former employees of PPG or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Operations Manager. Highlight your relevant experience in customer service and sales management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service experience, and any relevant supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams or improved sales in previous positions.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've handled difficult situations in the past. This will demonstrate your ability to stay calm under pressure, which is crucial for this role.
How to prepare for a job interview at PPG
✨Showcase Your Leadership Skills
As a Store Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring and motivational skills.
✨Emphasise Customer Service Experience
Since this role is customer-facing, be ready to discuss your experience in delivering excellent customer service. Share specific instances where you resolved difficult situations or improved customer satisfaction.
✨Understand the Company Values
Familiarise yourself with PPG's values and mission. During the interview, align your answers with their commitment to innovation, sustainability, and teamwork to show that you're a good cultural fit.
✨Prepare for Operational Questions
Expect questions about managing store operations, including budgeting and compliance. Brush up on your knowledge of health and safety standards, as well as stock management practices, to demonstrate your operational expertise.
