At a Glance
- Tasks: Lead the store team, drive sales, and ensure excellent customer service.
- Company: Join PPG, a global leader in innovation and sustainability.
- Benefits: Enjoy a competitive salary, bonus scheme, health care packages, and staff discounts.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be part of a supportive team with great work-life balance and career development opportunities.
- Qualifications: Previous customer service experience and strong leadership skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence. Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.
What we can offer:
- Excellent starting salary
- Fantastic bonus scheme up to 20%
- Work for a friendly, inclusive and supportive team
- Great work life balance - our stores are closed Saturday afternoon & Sundays
- Generous health care packages and staff discounts
- Work for a global organization that offers development and progression opportunities
Key Responsibilities:
- Achieving expected sales and profit targets within store to ensure Company profitability.
- Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners.
- Providing training to all new and existing colleagues and coaching where necessary.
- Working with Operational Managers to control resources in line with budgeted costs.
- Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
- Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
- Ensuring that Health & Safety standards are maintained at all times.
- Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications:
- Previous experience in a customer facing environment delivering on direct sales.
- Strong leadership, mentoring and motivational skills with previous supervisory experience.
- Demonstrates the ability to stay calm and composed when dealing with difficult situations.
- Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
Store Manager - Hove employer: PPG
At PPG, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Store Manager in Hove, you will enjoy a fantastic work-life balance with weekends off, competitive salary and bonus opportunities, and the chance to grow your career within a global organisation committed to innovation and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Hove
✨Tip Number 1
Familiarise yourself with the PPG brand and its values. Understanding their commitment to innovation and sustainability will help you align your answers during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership and customer service skills. Be ready to discuss how you've successfully managed teams and handled challenging situations in a retail environment.
✨Tip Number 3
Network with current or former employees of PPG or Johnstone's Decorating Centre. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your flexibility and willingness to adapt. Since the role requires covering other Decorating Centres, emphasising your ability to manage varying responsibilities and work hours will make you stand out as a candidate.
We think you need these skills to ace Store Manager - Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your leadership skills and ability to drive sales, as these are key for the Store Manager role.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed teams or improved sales in previous roles, aligning your experiences with the responsibilities outlined in the job description.
Showcase Customer Service Skills:Since outstanding customer service is crucial for this role, include examples in your application that demonstrate your commitment to customer satisfaction and how you've handled challenging situations effectively.
Highlight Flexibility and Teamwork:Mention your flexibility regarding working hours and your ability to collaborate with others. This aligns with the company's emphasis on teamwork and adaptability, which are important for managing multiple Decorating Centres.
How to prepare for a job interview at PPG
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and mentored your team in the past. Use specific examples to illustrate your ability to manage and inspire others.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of instances where you went above and beyond for a customer or resolved a difficult situation. Highlight your customer-focused attitude and how it aligns with the company's values.
✨Understand Sales Targets and Profitability
Familiarise yourself with sales strategies and how to achieve profit targets. Be ready to discuss how you have previously driven sales in a retail environment and what methods you used to ensure profitability.
✨Prepare for Operational Questions
Expect questions about managing store operations, including staff rotas and compliance with health and safety standards. Brush up on your knowledge of operational management and be ready to explain how you would handle various scenarios.
