At a Glance
- Tasks: Lead a friendly team, manage store operations, and serve customers with a smile.
- Company: Join a supportive company that values inclusivity and teamwork.
- Benefits: Competitive salary, uncapped bonuses, generous leave, and private healthcare.
- Other info: Enjoy excellent career progression and a culture that celebrates you!
- Why this job: Make a real impact in a dynamic environment with great work-life balance.
- Qualifications: Customer service experience is a plus; training provided for all skill levels.
The predicted salary is between 24750 - 30250 £ per year.
We now have an exciting, permanent vacancy for a Store Operations Manager within our Architectural Coatings division. We're looking for a customer-focused individual to become a key member of our friendly and supportive team. Previous experience in a customer facing environment and a good understanding of IT systems is desirable, but not essential, as we will support you all along the way with in-store training.
Your responsibilities will include:
- Oversee the day to day running of the store, ensuring customers and staff have everything they need.
- Serve customers on the trade counter and in store, in a friendly and professional manner.
- Undertake all required training to help you to confidently select the correct product for our customers' needs and to promote our brand.
- Ensure your store always looks well-presented and clean.
- Follow stock management procedures by taking in deliveries and keeping the shelves full.
Previous management or supervisor experience desirable.
Good communications skills with a positive customer focused attitude.
Flexibility towards working hours and duties.
Driving license is desirable but not essential.
Competitive starting salary with yearly reviews.
Excellent uncapped commercial bonus scheme, paid quarterly.
33 days of annual leave, including bank holidays.
Guaranteed 39 hours pay per week with overtime or lieu time available.
Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm!
Generous company pension contributions.
Excellent career progression: We develop our people with online opportunities and the PPG Training Academy.
Fantastic company-funded private healthcare plan, with options to extend coverage to family members.
Generous staff discount on paint and decorating tools at Johnstone's Decorating Centre.
Colleague recognition program that recognizes and rewards our colleagues.
Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!).
Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme.
Store Manager employer: PPG
At PPG, we pride ourselves on being an exceptional employer, offering a competitive salary and bonus structure alongside a generous benefits package that includes 35 days of annual leave and a company-funded private healthcare plan. Our inclusive work culture fosters employee growth through the PPG Training Academy, ensuring that our Store Managers in Hounslow not only lead their teams effectively but also thrive in their careers while enjoying a great work/life balance with no late evenings or Sunday shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PPG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PPG!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PPG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PPG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PPG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PPG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
