Gateshead – Store Operations Manager
Full Time | Permanent
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence. Within this role you will provide outstanding customer service and support within the store, always demonstrating a positive customer‑focused attitude.
Benefits
- Competitive starting salary
- Competitive bonus structure starting at 12% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
- 35 days of annual leave, including bank holidays
- Guaranteed 39 hours pay per week with overtime or lieu time available
- Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm!
- Generous company pension contributions
- Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
- Fantastic company‑funded private healthcare plan, with options to extend coverage to family members
- Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centre
- Colleague recognition program that recognises and rewards our colleagues
- Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
- Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme
Key Responsibilities
- Achieving expected sales and profit targets within store to ensure company profitability.
- Providing day‑to‑day management of the sales assistants, including organization and planning of working rotas and absence planners. The number of direct reports will vary depending on the size of store.
- Providing training to all new and existing colleagues and coaching where necessary.
- Working with Operational Managers to control resources in line with budgeted costs.
- Maintaining a high level of security, and full compliance with company policies within the store in regards to stock, financial transactions, security and premises.
- Handling the Decorating Centre accounts within the agreed company guidelines and policy.
- Ensuring that health & safety standards are maintained at all times.
- Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications
- Previous experience in a customer‑facing environment delivering on direct sales.
- Strong leadership, mentoring and motivational skills with previous supervisory experience.
- Demonstrates the ability to stay calm and composed when dealing with difficult situations.
- Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email recruiting@ppg.com.
Store Manager in North East employer: PPG
PPG is an excellent employer, offering a dynamic work environment at the Maidstone depot where teamwork and safety are paramount. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to a culture that prioritises performance and customer satisfaction. With a commitment to innovation and excellence, PPG provides a rewarding career path for those looking to make a meaningful impact in their roles.
