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For Companies At a Glance
- Tasks: Lead and innovate in managing 180 Decorating Centres across the UK.
- Company: Join PPG, a leader in innovation and sustainability, enhancing surfaces worldwide.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Be part of a dynamic team driving commercial success and customer satisfaction.
- Qualifications: Experience in national store operations and proven business leadership required.
- Other info: Embrace diversity and continuous learning in a fulfilling workplace.
The predicted salary is between 54000 - 84000 ÂŁ per year.
Decorating Centre & Commercial Operations Director
PPG IndustriesBirstall / Field Based
Are you passionate about driving business growth through commercial & operational excellence? We\’re seeking a visionary leader to spearhead our PPG owned Johnstone’s Decorating Centre Stores business.
As our Decorating Centre & Commercial Operations Director, you\’ll be at the forefront of innovation, developing strategies that resonate with customers and lead organisational success.
You will lead the PPG owned Johnstone’s Decorating Centre Stores business and the teams working within them to lead the growth and profitability of our stores following organisational expectations. In addition to lead wider commercial operations teams and represent the voice of the customer through the seamless execution of an end-to-end customer service strategy. You will report to the General Manager, UK&I.
#LI-hybrid
Key Responsibilities
- A member of the UK & Ireland Leadership Team for the Architectural Coatings Business with wider responsibility for organisational strategy and performance
- Full management responsibility for the mainland UK network of 180 PPG owned Johnstone’s Decorating Centres across the UK mainland (Scotland, Wales & England)
- Achieve budgeted network sales growth targets, overheads and manage the total store P&L to lead improved profitability
- Promote the PPG Commercial Excellence and Selling Machine programmes through the UK stores and commercial operations functions creating a sales culture for growth
- Guide operational excellence and achieve customer service requirements in those stores also operating hub distribution models and their associated delivery fleets to improve efficiency, cost and service metrics
- Deliver a clear and aligned strategy to deliver required levels of customer service commercial operations by working with the wider commercial support teams including orderline, pricing and customer service teams to create one consistent and efficient approach.
- Ensure operational and EHS compliance for all decorating centres and customer service employees
- Lead dedicated management team and with responsibility for 600 colleagues
- Support world class employee engagement amongst store and office teams and create a strong sales culture
Dimensions
- Full sales and P&L responsibility for 180 UK mainland Johnstone’s Decorating Centres
- Responsibility for an associated distribution hub network and vehicle fleet
- Responsibility for commercial office and associated teams
- Team of over 600 people
Experience
- Experience running a national store operation in a B2C or B2B environment
- Previous business leadership experience at a board or senior level
- Proven record of managing a complex business and P&L
- Commercially adept with exposure to growing sales in a retail environment
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are \”One PPG\” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr
Decorating Centre and Commercial Operations Director employer: PPG
Contact Detail:
PPG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Decorating Centre and Commercial Operations Director
✨Tip Number 1
Familiarise yourself with PPG's core values and mission. Understanding how they protect and beautify the world will help you align your vision with theirs, showcasing your commitment to their goals during interviews.
✨Tip Number 2
Network with current or former employees of PPG, especially those in leadership roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your experience in managing complex business operations and P&L responsibilities. Be ready to share specific examples of how you've driven growth and operational excellence in previous roles.
✨Tip Number 4
Research the latest trends in the decorating and retail industry. Being knowledgeable about market dynamics and customer preferences will allow you to propose innovative strategies that resonate with PPG's objectives.
We think you need these skills to ace Decorating Centre and Commercial Operations Director
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Decorating Centre & Commercial Operations Director position. Highlight key responsibilities and required skills, ensuring you understand what PPG Industries is looking for in a candidate.
Tailor Your CV: Customise your CV to reflect your experience in managing national store operations and your leadership capabilities. Use specific examples that demonstrate your success in driving business growth and operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role. Mention how your values align with PPG's mission and how you can contribute to their goals of innovation and customer service.
Showcase Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For instance, discuss how you improved sales or enhanced customer service metrics in past positions, as this will resonate with PPG's focus on performance.
How to prepare for a job interview at PPG
✨Understand the Business Landscape
Familiarise yourself with PPG Industries and its position in the market. Research their products, services, and recent developments, especially regarding the Johnstone’s Decorating Centre Stores. This knowledge will help you demonstrate your understanding of the business and how you can contribute to its growth.
✨Showcase Leadership Experience
Prepare to discuss your previous leadership roles, particularly in managing large teams and complex operations. Highlight specific examples where you've driven sales growth or improved profitability, as this aligns with the responsibilities of the Decorating Centre & Commercial Operations Director.
✨Emphasise Customer-Centric Strategies
Since the role involves representing the voice of the customer, be ready to share your experiences in developing customer service strategies. Discuss how you've successfully implemented initiatives that enhanced customer satisfaction and loyalty in past positions.
✨Align with PPG's Values
PPG values integrity, professionalism, and continuous improvement. During the interview, reflect these values in your responses. Share examples of how you've embodied these principles in your career, and express your commitment to fostering a culture of excellence within the team.
