Decorating Centre and Commercial Operations Director

Are you passionate about driving business growth through commercial & operational excellence? We are seeking a visionary leader to spearhead our PPG owned Johnstone’s Decorating Centre Stores business. As our Decorating Centre & Commercial Operations Director, you will be at the forefront of innovation, developing strategies that resonate with customers and lead organisational success. You will lead the PPG owned Johnstone’s Decorating Centre Stores business and the teams working within them to lead the growth and profitability of our stores following organisational expectations. In addition to lead wider commercial operations teams and represent the voice of the customer through the seamless execution of an end-to-end customer service strategy. You will report to the General Manager, UK&I.

Key Responsibilities

• A member of the UK & Ireland Leadership Team for the Architectural Coatings Business with wider responsibility for organisational strategy and performance.
• Full management responsibility for the mainland UK network of 180 PPG owned Johnstone’s Decorating Centres across the UK mainland (Scotland, Wales & England).
• Achieve budgeted network sales growth targets, overheads and manage the total store P&L to lead improved profitability.
• Promote the PPG Commercial Excellence and Selling Machine programmes through the UK stores and commercial operations functions creating a sales culture for growth.
• Guide operational excellence and achieve customer service requirements in those stores also operating hub distribution models and their associated delivery fleets to improve efficiency, cost and service metrics.
• Deliver a clear and aligned strategy to deliver required levels of customer service commercial operations by working with the wider commercial support teams including orderline, pricing and customer service teams to create one consistent and efficient approach.
• Ensure operational and EHS compliance for all decorating centres and customer service employees.
• Lead dedicated management team and with responsibility for 600 colleagues.
• Support world class employee engagement amongst store and office teams and create a strong sales culture.

Dimensions

• Full sales and P&L responsibility for 180 UK mainland Johnstone’s Decorating Centres.
• Responsibility for an associated distribution hub network and vehicle fleet.
• Responsibility for commercial office and associated teams.
• Team of over 600 people.

Experience

• Experience running a national store operation in a B2C or B2B environment.
• Previous business leadership experience at a board or senior level.
• Proven record of managing a complex business and P&L.
• Commercially adept with exposure to growing sales in a retail environment.

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.