At a Glance
- Tasks: Engage with customers via calls, emails, and texts to generate leads and maintain relationships.
- Company: Join a global organisation that values diversity and continuous learning.
- Benefits: Enjoy competitive salary, 33 days leave, and great career progression opportunities.
- Other info: Dynamic office environment with ongoing training and support for your career growth.
- Why this job: Make an impact in sales while developing your skills in a supportive environment.
- Qualifications: Sales or customer service experience with strong communication and relationship-building skills.
The predicted salary is between 30000 - 40000 € per year.
The Central Sales Customer Service Representative is responsible for generating new business and maintaining existing customer relationships through various communication channels, including phone calls, emails, text messages, and other digital platforms. This role requires excellent communication skills, strong sales acumen, and the ability to work effectively in an office environment. The representative will be responsible for prospecting potential customers, promoting products or services, and achieving sales targets across multiple channels.
Key Responsibilities
- Utilize phone calls, emails, text messages, and other digital platforms to engage with potential customers and generate leads.
- Employ persuasive selling techniques to effectively promote products or services across different channels.
- Seamlessly transition between channels to provide a consistent and personalized customer experience.
- Manage inbound sales inquiries: Respond to incoming calls, emails, text messages, and other digital inquiries from potential customers.
- Provide product information, answer questions, and address customer concerns across various channels.
- Identify customer needs and recommend appropriate solutions through the preferred channel of communication.
- Build and nurture strong relationships with existing customers through multiple channels.
- Regularly communicate with customers to understand their needs and provide ongoing support.
Key Skills & Qualifications
- Proven experience in sales or customer service roles, preferably in an omni-channel sales environment.
- Excellent communication skills, both verbal and written, across various channels.
- Strong persuasive and negotiation skills across different communication platforms.
- Ability to build and maintain customer relationships through multiple channels.
- Proficient in using CRM software and other sales tools to manage omni-channel sales activities.
- Initiative-taking and target-driven with a purposeful mindset.
- Ability to work independently and as part of a team in an office environment.
- Strong organizational and time-management skills to effectively manage multiple channels.
Benefits
- Competitive starting salary
- Comprehensive training with ongoing support
- Excellent progression opportunities within a global organization
- 33 days of annual leave, including bank holidays
- Company benefits such as pension contributions, healthcare plans, staff discounts and more
Equal Opportunity Employment
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
Central Sales Customer Service Representative-3 in Batley employer: PPG
At PPG, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our employees. Located in Birstall, our Central Sales Customer Service Representative role provides competitive salaries, comprehensive training, and excellent progression opportunities within a global organisation, all while promoting a diverse and inclusive environment where every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Central Sales Customer Service Representative-3 in Batley
✨Tip Number 1
Get your communication game on point! Since this role is all about engaging with customers through various channels, practice your phone and email skills. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 2
Show off your sales skills! Prepare some examples of how you've successfully closed deals or helped customers in the past. This will help you stand out during interviews and show that you can hit those sales targets.
✨Tip Number 3
Research the company and its products! Knowing what they offer will not only impress your interviewers but also help you tailor your responses to show how you can meet customer needs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Central Sales Customer Service Representative-3 in Batley
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about engaging with customers, make sure your written application highlights your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in sales or customer service.
Tailor Your Application:We want to see how you fit into our team! Take the time to tailor your application to the job description. Mention specific skills and experiences that align with the responsibilities of a Central Sales Customer Service Representative, especially your ability to work across multiple channels.
Be Persuasive:Just like in sales, your application should be persuasive. Use your writing to convince us why you’re the perfect fit for the role. Highlight your achievements and how they relate to generating leads and maintaining customer relationships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at PPG
✨Know Your Product Inside Out
Before the interview, make sure you understand the products or services the company offers. This will help you answer questions confidently and demonstrate your sales acumen. Research common customer queries and think about how you would address them.
✨Practice Your Communication Skills
Since this role involves engaging with customers through various channels, practice your verbal and written communication skills. Consider doing mock interviews or role-playing scenarios to get comfortable with persuasive selling techniques and handling objections.
✨Showcase Your CRM Knowledge
Familiarise yourself with CRM software and other sales tools that are commonly used in omni-channel environments. Be prepared to discuss your experience with these tools and how they can enhance customer relationships and sales performance.
✨Demonstrate Your Initiative
During the interview, highlight examples of when you've taken the initiative in previous roles. Discuss how you’ve successfully generated leads or maintained customer relationships, showcasing your target-driven mindset and ability to work independently.
