At a Glance
- Tasks: Provide advanced technical support and enhance IT service efficiency.
- Company: Join PPG UK ProPharma Group, a leader in IT solutions.
- Benefits: Hybrid work model, competitive salary, and professional development opportunities.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real impact by solving complex IT challenges.
- Qualifications: 4-5 years of IT support experience and a Bachelor's in IT.
The predicted salary is between 40000 - 56000 £ per year.
PPG UK ProPharma Group MIS Ltd is seeking a Senior IT Technician for a hybrid role based in Richmond, North Yorkshire. This position focuses on providing advanced technical support to enhance the efficiency and scalability of IT services.
Responsibilities include:
- Acting as an escalation point for complex issues
- Supporting incident management
- Analysing service data for improvements
The ideal candidate will have at least 4–5 years of experience in IT support and a Bachelor's degree in Information Technology, along with ITIL certification.
Senior IT Platform & Service Engineer (Hybrid) employer: PPG UK ProPharma Group MIS Ltd
PPG UK ProPharma Group MIS Ltd is an excellent employer that values innovation and collaboration, offering a supportive work culture where employees can thrive. With a focus on professional development, the company provides ample opportunities for growth and advancement in the IT field, all while enjoying the flexibility of a hybrid working model in the picturesque setting of Richmond, North Yorkshire.
Contact Details:
PPG UK ProPharma Group MIS Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Platform & Service Engineer (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at PPG UK ProPharma Group. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the latest trends in IT services. We want you to showcase your expertise and how you can enhance their efficiency and scalability.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills! As a Senior IT Technician, you’ll be the go-to person for complex issues, so share examples of how you've tackled tough challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in the IT world.
We think you need these skills to ace Senior IT Platform & Service Engineer (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially any advanced technical skills. We want to see how your background aligns with the role of Senior IT Technician, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Share specific examples of how you've tackled complex issues and improved IT services in your previous roles.
Show Off Your ITIL Knowledge:Since ITIL certification is a must-have, make sure to mention it prominently in your application. We love candidates who can demonstrate their understanding of IT service management principles and how they’ve applied them in real-world scenarios.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at PPG UK ProPharma Group MIS Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Be ready to discuss your experience with advanced IT support, incident management, and any specific technologies or tools you've used. This will show that you're not just familiar with the basics but can handle complex issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to improve service efficiency, which is key for this role.
✨Understand ITIL Principles
Since ITIL certification is a requirement, make sure you can discuss its principles and how you've applied them in your previous roles. Be ready to explain how you've used ITIL frameworks to enhance service delivery and manage incidents effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT services and future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. It’s also a great way to demonstrate your proactive approach to improving IT services.
