At a Glance
- Tasks: Support drug safety teams with admin duties, data entry, and quality assurance.
- Company: Join ProPharma, a diverse and inclusive workplace in Richmond.
- Benefits: Gain valuable experience in a professional environment with growth opportunities.
- Other info: Work on-site, Monday to Friday, in a supportive team atmosphere.
- Why this job: Make a difference in drug safety while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24000 - 28000 £ per year.
On‑site role, Monday‑Friday, based at ProPharma office in Richmond, North Yorkshire (DL10 5HX). The assistant supports adverse event (AE) and product quality complaint (PQC) follow‑up services and Medical Information enquiry teams, performing administrative duties, correspondence, data entry, file management, and quality assurance in accordance with client working practices and company SOPs.
Responsibilities
- Answer the company main telephone line courteously and transfer calls as required.
- Provide reception support, welcoming, signing in visitors and covering front‑desk duties on an ad‑hoc basis.
- Assist the filing clerks: process daily mail, post, archive, and monitor stationery supplies.
- Manage the full cycle of AE/PQC follow‑up correspondence: type, format letters, faxes and emails, assemble enclosures, perform quality checks, and send to clients within specified deadlines.
- Record solicited follow‑up information into AE/PQC report forms, quality‑check the reports, and forward them to clients as per client WPs.
- Track all follow‑up actions in client databases and inform clients regularly when cases are closed.
- Maintain high quality standards, comply with SOPs, Working Instructions, Health and Safety policies, and confidentiality and data privacy requirements.
Qualifications
- Experience working in a professional team environment.
- Strong written and oral communication skills.
- High accuracy, attention to detail, and productivity across all tasks.
- Excellent organisational and prioritisation skills with effective workload management.
- Good understanding of processes and ability to follow procedures.
- Pleasant telephone manner and basic computer skills (MS Office).
- Availability to work from the Richmond office Monday‑Friday.
Location
Richmond, North Yorkshire (DL10 5HX). On‑site, Monday‑Friday.
Equal Opportunity Statement
ProPharma is an equal opportunity employer and celebrates diversity, equity and inclusion. All applicants are considered on the basis of merit.
Administrative Assistant - Drug Safety employer: PPG UK ProPharma Group MIS Ltd
ProPharma is an exceptional employer that fosters a supportive and inclusive work culture in Richmond, North Yorkshire. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their roles. Our focus on quality and adherence to best practices creates a rewarding environment where every contribution is valued, making it an ideal place for those seeking meaningful employment in the healthcare sector.
Contact Details:
PPG UK ProPharma Group MIS Ltd Recruitment Team
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