Overview
As a Customer Service Coordinator at PPG in Stowmarket, you will provide first-line support to internal and external customers, ensuring timely responses and accurate information handling. You will work within a cross-functional team that upholds a Fortune 500–level culture, focusing on empathy, accuracy, and proactive problem-solving. You will manage inquiries across multiple systems, stay up-to-date with products and promotions, and promote teamwork to deliver exceptional service. This role offers growth opportunities within a multinational company that values continuous improvement and customer success.
Responsibilities
- Handle inquiries by phone and email using multiple databases and internal tools
- Provide responsive 1st-line support for order queries, product, and technical questions
- Keep databases and information sources current and compliant with legislation
- Demonstrate empathy in all customer interactions and capture necessary information for resolution
- Stay updated on promotions, new products, and IT support services
- Promote a ONE TEAM culture and take ownership to foster collaboration
- Deliver exceptional customer service as a key team member
Key requirements
- Strong communication and interpersonal skills
- Familiarity with IT systems and databases and MS Office tools
- Ability to organize workloads efficiently in a changing environment
- Ability to adapt quickly in a fast-paced setting
- Critical thinking and problem-solving abilities
- Communication
- Empathy
- Teamwork
- MS Office
- IT systems familiarity
- Databases
Customer Service Co-ordinator in Stowmarket employer: PPG Industries
PPG Industries is an exceptional employer located in Stowmarket, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on innovation, sustainability, and collaboration, PPG fosters a culture where employees are empowered to take ownership of their roles and contribute to meaningful projects. The company provides competitive benefits and encourages continuous learning, making it an ideal place for those seeking a rewarding career in manufacturing.
