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- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join Johnstone's Decorating Centre, a leader in the decorating industry.
- Benefits: Enjoy a competitive salary, bonuses, 35 days leave, and private healthcare.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Flexible hours, great work/life balance, and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence. Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.
What we can offer:
- Excellent starting salary
- Competitive bonus structure starting at 15% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
- 35 days of annual leave, including bank holidays
- Guaranteed 39 hours pay per week with overtime or lieu time available
- Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm
- Generous company pension contributions
- Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
- Fantastic company-funded private healthcare plan, with options to extend coverage to family members
- Generous staff discount on paint and decorating tools at Johnstone's Decorating Centre
- Colleague recognition program that recognises and rewards our colleagues
- Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it)
- Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme
Key Responsibilities:
- Achieving expected sales and profit targets within store to ensure Company profitability.
- Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
- Providing training to all new and existing colleagues and coaching where necessary.
- Working with Operational Managers to control resources in line with budgeted costs.
- Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
- Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
- Ensuring that Health & Safety standards are maintained at all times.
- Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications:
- Previous experience in a customer facing environment delivering on direct sales.
- Strong leadership, mentoring and motivational skills with previous supervisory experience.
- Demonstrates the ability to stay calm and composed when dealing with difficult situations.
- Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.
Store Operations Manager employer: PPG Industries
Contact Detail:
PPG Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Store Operations Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with Johnstone's values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer service experience, as these are key for the Store Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Johnstone's Decorating Centre.
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Store Operations Manager role. Highlight your leadership and customer service experience, as these are key for us at Johnstone's.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive sales and support your team. Keep it engaging and personal.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet sales targets and lead a team. Numbers speak volumes, so include any relevant metrics!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PPG Industries
✨Know Your Numbers
As a Store Operations Manager, you'll be expected to drive sales and meet targets. Brush up on your understanding of sales metrics and be ready to discuss how you've achieved or exceeded targets in the past. This shows you’re results-driven and understand the importance of profitability.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and mentoring abilities. Think about times when you've successfully managed a team or resolved conflicts. This will demonstrate your capability to lead and motivate others, which is crucial for this role.
✨Customer Service is Key
Since outstanding customer service is a priority, be ready to share specific instances where you went above and beyond for a customer. Discuss how you handle difficult situations calmly and effectively, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research Johnstone's Decorating Centre and its values. Be prepared to discuss how your personal values align with theirs, especially regarding inclusion and employee development. This shows that you’re not just looking for a job, but a place where you can grow and contribute positively.
