At a Glance
- Tasks: Provide exceptional customer service and support to internal and external customers.
- Company: Join a Fortune 500 company committed to innovation and sustainability.
- Benefits: Full training, career development opportunities, and competitive benefits.
- Other info: Embrace a culture of continuous learning and diverse perspectives.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: Strong communication skills and ability to adapt in a fast-paced environment.
The predicted salary is between 26433 - 32307 £ per year.
To provide an exceptional level of customer service to our internal and external customers and act as first line support to our own internal branch network. Offering 1st line support for all aspects of customer service whilst maintaining the culture and ethical values of a “Fortune 500” blue chip company at a high level within the wider business community.
Key Responsibilities:
- Deal with all enquiries received via Telephone and email in a timely and effective manner by utilizing multiple PPG databases, Intranet and external support packages.
- Provide responsive and flexible service to internal and external customers for all order queries, product and technical enquiries.
- Ensuring all databases and information sources are kept up to date and compliant with any legislation.
- Demonstrate empathy and understanding when dealing with all customer enquiries.
- Ensure all information is captured so that the relevant person / team can resolve in a timely manner.
- Keep up to date with current promotions, new products, I.T. Support services and with current customer service practices.
- Drive a “ONE TEAM” culture within the department and wider organisation by taking ownership and focusing on promoting teamwork wherever possible.
- Offer our customers an exceptional level of customer service as a key team member.
Experience, skills & Knowledge:
- The Customer Service Coordinator will be interacting with internal and external customers and departments, which will require a high level of communication and interpersonal skills together with a professional manner.
- To ensure effectiveness, the Customer Service Coordinator will be familiar with a variety of IT systems and databases and an understanding of MS Office tools.
- In order to provide a high level of service to customers the Customer Service Coordinator will be able to organise workloads efficiently and appropriately in response to changing priorities and timescales.
- The Customer Service Coordinator must have the ability to quickly adapt in a fast-paced environment; critical thinking and problem solving skills are essential for delivering the expectations of this role.
Training and Development:
- Full Training in all areas of the role including I.T. systems will be provided together with ongoing coaching and support.
- Progression and career development is important to PPG and we strive to ensure that you are given every opportunity to find the right career path within our multinational organisation.
Customer Service Co-ordinator in Eye employer: PPG Industries
PPG Industries is an exceptional employer located in Stowmarket, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on innovation, sustainability, and collaboration, PPG fosters a culture where employees are empowered to take ownership of their roles and contribute to meaningful projects. The company provides competitive benefits and encourages continuous learning, making it an ideal place for those seeking a rewarding career in manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Eye
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PPG Industries. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PPG Industries before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in Eye
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PPG Industries:Your cover letter is your chance to shine! Tell us why you want to work at PPG Industries specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PPG Industries!
How to prepare for a job interview at PPG Industries
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
