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For Companies At a Glance
- Tasks: Engage with customers via calls, emails, and texts to generate leads and maintain relationships.
- Company: Join a global leader in the industry with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonuses, and comprehensive training with ongoing support.
- Why this job: Make an impact by helping customers while developing your sales skills in a dynamic environment.
- Qualifications: Experience in sales or customer service, with strong communication and negotiation skills.
- Other info: Great progression opportunities and a supportive team culture await you!
The predicted salary is between 28800 - 43200 £ per year.
The Central Sales Customer Service Representative is responsible for generating new business and maintaining existing customer relationships through various communication channels, including phone calls, emails, text messages, and other digital platforms. This role requires excellent communication skills, a strong sales acumen, and the ability to work effectively in an office environment. The representative will be responsible for prospecting potential customers, promoting products or services, and achieving sales targets across multiple channels.
What's in it for you?
- Competitive starting salary
- Annual site bonus
- Comprehensive training with ongoing support
- Excellent progression opportunities within a global organization
- 33 days of annual leave, including bank holidays
- Company benefits such as pension contributions, healthcare plans, staff discounts and more
Key Responsibilities:
- Utilize phone calls, emails, text messages, and other digital platforms to engage with potential customers and generate leads.
- Employ persuasive selling techniques to effectively promote products or services across different channels.
- Seamlessly transition between channels to provide a consistent and personalized customer experience.
- Manage inbound sales inquiries:
- Respond to incoming calls, emails, text messages, and other digital inquiries from potential customers.
- Provide product information, answer questions, and address customer concerns across various channels.
- Identify customer needs and recommend appropriate solutions through the preferred channel of communication.
- Build and nurture strong relationships with existing customers through multiple channels.
- Regularly communicate with customers to understand their needs and provide ongoing support.
Key Skills:
- Proven experience in sales or customer service roles, preferably in an omni-channel sales environment.
- Excellent communication skills, both verbal and written, across various channels.
- Strong persuasive and negotiation skills across different communication platforms.
- Ability to build and maintain customer relationships through multiple channels.
- Proficient in using CRM software and other sales tools to manage omni-channel sales activities.
- Initiative-taking and target-driven with a purposeful mindset.
- Ability to work independently and as part of a team in an office environment.
- Strong organizational and time management skills to effectively manage multiple channels.
Central Sales Customer Service Representative employer: PPG Industries
Contact Detail:
PPG Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Sales Customer Service Representative
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues who might know someone at PPG. A personal connection can make all the difference in landing that interview.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to customer service and sales. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've successfully managed customer relationships or closed sales. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Central Sales Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Central Sales Customer Service Representative role. Highlight your sales experience and communication skills, as these are key to impressing us!
Show Off Your Skills: Don’t be shy about showcasing your persuasive selling techniques and customer relationship management skills. We want to see how you can engage with customers across different channels!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your excellent communication skills, which are essential for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at PPG Industries
✨Know Your Product Inside Out
Before the interview, make sure you understand the products or services the company offers. This will help you answer questions confidently and demonstrate your sales acumen. Research their unique selling points and think about how you can promote them effectively.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and persuasively. Consider doing mock interviews with a friend or family member, focusing on how you would engage with potential customers across different channels.
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales or customer service roles. Highlight specific examples where you successfully generated leads or maintained customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Initiative
Employers love candidates who take initiative. Think of instances where you went above and beyond in your previous roles. Be ready to share these stories during the interview to show that you're target-driven and proactive in your approach.
