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- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join Johnstone's Decorating Centre, a leader in the decorating industry.
- Benefits: Enjoy a competitive salary, bonuses, 35 days leave, and private healthcare.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Flexible hours, great work/life balance, and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.
Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.
What we can offer:
- Excellent starting salary
- Competitive bonus structure starting at 15% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
- 35 days of annual leave, including bank holidays
- Guaranteed 39 hours pay per week with overtime or lieu time available
- Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm
- Generous company pension contributions
- Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
- Fantastic company-funded private healthcare plan, with options to extend coverage to family members
- Generous staff discount on paint and decorating tools at Johnstone's Decorating Centre
- Colleague recognition program that recognises and rewards our colleagues
- Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it)
- Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme
Key Responsibilities:
- Achieving expected sales and profit targets within store to ensure Company profitability.
- Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
- Providing training to all new and existing colleagues and coaching where necessary.
- Working with Operational Managers to control resources in line with budgeted costs.
- Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
- Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
- Ensuring that Health & Safety standards are maintained at all times.
- Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications:
- Previous experience in a customer facing environment delivering on direct sales.
- Strong leadership, mentoring and motivational skills with previous supervisory experience.
- Demonstrates the ability to stay calm and composed when dealing with difficult situations.
- Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.
Store Operations Manager in Ashford employer: PPG Industries
Contact Detail:
PPG Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Store Operations Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At StudySmarter, we believe that showing you understand and align with the company’s mission can really set you apart. Be ready to share how your experience matches their needs!
✨Tip Number 3
Practice your pitch! You want to be able to confidently explain why you’re the perfect fit for the Store Operations Manager position. Keep it concise, focus on your leadership skills, and highlight your customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Store Operations Manager in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Store Operations Manager role. Highlight your leadership and customer service experience, as these are key for us at Johnstone's Decorating Centre.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your ability to drive sales and manage a team.
Showcase Your Customer Focus: Since outstanding customer service is crucial for us, make sure to include examples of how you've gone above and beyond for customers in your application. This will show us that you have the right attitude for the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PPG Industries
✨Know Your Numbers
Before heading into the interview, make sure you’re familiar with key sales metrics and targets relevant to the Store Operations Manager role. Be ready to discuss how you've achieved or exceeded sales goals in previous positions, as this will show your potential employer that you can drive results.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff, handled conflicts, or improved team performance. This will demonstrate your strong leadership and mentoring abilities, which are crucial for this role.
✨Customer Service is Key
Since outstanding customer service is a priority, be ready to share stories that highlight your customer-focused attitude. Discuss how you’ve dealt with difficult customers or improved customer satisfaction in previous roles to show that you understand the importance of a positive shopping experience.
✨Understand the Company Culture
Research Johnstone's Decorating Centre and its values before the interview. Familiarise yourself with their commitment to inclusion and employee development. Being able to articulate how your personal values align with theirs will help you stand out as a candidate who fits well within their culture.
