At a Glance
- Tasks: Provide top-notch customer service and support to internal and external customers.
- Company: Join a Fortune 500 company with a strong commitment to teamwork and ethics.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work environment.
- Other info: Great career progression opportunities in a multinational organisation.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Strong communication skills and ability to adapt in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
To provide an exceptional level of customer service to our internal and external customers and act as first line support to our own internal branch network. Offering 1st line support for all aspects of customer service whilst maintaining the culture and ethical values of a “Fortune 500” blue chip company at a high level within the wider business community.
Key Responsibilities
- Your workday will be Monday - Friday 13:00-17:00.
- Deal with all enquiries received via Telephone and email in a timely and effective manner by utilizing multiple PPG databases, Intranet and external support packages.
- Provide responsive and flexible service to internal and external customers for all order queries, product and technical enquiries.
- Ensuring all databases and information sources are kept up to date and compliant with any legislation.
- Demonstrate empathy and understanding when dealing with all customer enquiries.
- Ensure all information is captured so that the relevant person / team can resolve in a timely manner.
- Keep up to date with current promotions, new products, I.T. Support services and with current customer service practices.
- Drive a “ONE TEAM” culture within the department and wider organisation by taking ownership and focusing on promoting teamwork wherever possible.
- Offer our customers an exceptional level of customer service as a key team member.
Experience, skills & Knowledge
- The Customer Service Coordinator will be interacting with internal and external customers and departments, which will require a high level of communication and interpersonal skills together with a professional manner.
- To ensure effectiveness, the Customer Service Coordinator will be familiar with a variety of IT systems and databases and an understanding of MS Office tools.
- In order to provide a high level of service to customers the Customer Service Coordinator will be able to organise workloads efficiently and appropriately in response to changing priorities and timescales.
- The Customer Service Coordinator must have the ability to quickly adapt in a fast-paced environment; critical thinking and problem solving skills are essential for delivering the expectations of this role.
Training and Development
Full Training in all areas of the role including I.T. systems will be provided together with ongoing coaching and support. Progression and career development is important to PPG and we strive to ensure that you are given every opportunity to find the right career path within our multinational organisation.
Accessibility
If you need any adjustments due to a disability, please email recruiting@ppg.com.
Equal Opportunity Statement
A PPG offers equality of opportunity to all candidates and employees. We offer the opportunity to grow and develop your career in an environment that provides a rewarding workplace for employees, creates a continuous learning environment, and values the ideas and diversity of others. All qualified candidates will receive consideration for employment without distinction of sex, pregnancy, race, colour, creed, religion, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity or expression.
Customer Service Coordinator - Part Time in Stowmarket employer: PPG Industries (UK) Limited
At PPG, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. As a Customer Service Coordinator in Stowmarket, you will benefit from comprehensive training, flexible working hours, and opportunities for career advancement within our multinational organisation, all while contributing to a company renowned for its commitment to ethical values and employee well-being.
Contact Details:
PPG Industries (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Part Time in Stowmarket
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like PPG Industries (UK) Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at PPG Industries (UK) Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Coordinator - Part Time in Stowmarket
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and PPG Industries (UK) Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about PPG Industries (UK) Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at PPG Industries (UK) Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress PPG Industries (UK) Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which PPG Industries (UK) Limited will surely appreciate.
