At a Glance
- Tasks: Lead and innovate in the Decorating Centre & Commercial Operations for PPG.
- Company: PPG is a global leader in innovation, sustainability, and colour.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Other info: This role offers a chance to impact over 600 colleagues and 180 stores.
- Why this job: Join a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: Experience in national store operations and proven business leadership required.
The predicted salary is between 43200 - 72000 £ per year.
Are you passionate about driving business growth through commercial & operational excellence? We are seeking a visionary leader to spearhead our PPG owned Johnstone’s Decorating Centre Stores business. As our Decorating Centre & Commercial Operations Director, you will be at the forefront of innovation, developing strategies that resonate with customers and lead organisational success.
You will lead the PPG owned Johnstone’s Decorating Centre Stores business and the teams working within them to lead the growth and profitability of our stores following organisational expectations. In addition, you will lead wider commercial operations teams and represent the voice of the customer through the seamless execution of an end-to-end customer service strategy. You will report to the General Manager, UK&I.
Key Responsibilities- A member of the UK & Ireland Leadership Team for the Architectural Coatings Business with wider responsibility for organisational strategy and performance.
- Full management responsibility for the mainland UK network of 180 PPG owned Johnstone’s Decorating Centres across the UK mainland (Scotland, Wales & England).
- Achieve budgeted network sales growth targets, overheads and manage the total store P&L to lead improved profitability.
- Promote the PPG Commercial Excellence and Selling Machine programmes through the UK stores and commercial operations functions creating a sales culture for growth.
- Guide operational excellence and achieve customer service requirements in those stores also operating hub distribution models and their associated delivery fleets to improve efficiency, cost and service metrics.
- Deliver a clear and aligned strategy to deliver required levels of customer service commercial operations by working with the wider commercial support teams including orderline, pricing and customer service teams to create one consistent and efficient approach.
- Ensure operational and EHS compliance for all decorating centres and customer service employees.
- Lead dedicated management team and with responsibility for 600 colleagues.
- Support world class employee engagement amongst store and office teams and create a strong sales culture.
- Full sales and P&L responsibility for 180 UK mainland Johnstone’s Decorating Centres.
- Responsibility for an associated distribution hub network and vehicle fleet.
- Responsibility for commercial office and associated teams.
- Team of over 600 people.
- Experience running a national store operation in a B2C or B2B environment.
- Previous business leadership experience at a board or senior level.
- Proven record of managing a complex business and P&L.
- Commercially adept with exposure to growing sales in a retail environment.
Decorating Centre and Commercial Operations Director in Birmingham employer: PPG Industries (UK) Limited
At PPG Industries, we pride ourselves on fostering a dynamic work environment that champions innovation and operational excellence. As the Decorating Centre and Commercial Operations Director, you will lead a dedicated team of over 600 colleagues across our 180 Johnstone’s Decorating Centres, driving growth while enjoying robust employee engagement initiatives and continuous professional development opportunities. Our commitment to diversity, sustainability, and a fulfilling workplace makes PPG an exceptional employer for those seeking meaningful and rewarding careers in the heart of the UK.
Contact Details:
PPG Industries (UK) Limited Recruitment Team
recruiting@ppg.com
StudySmarter Expert Advice🤫
We think this is how you could land Decorating Centre and Commercial Operations Director in Birmingham
✨Tip Number 1
Familiarise yourself with PPG's core values and mission. Understanding how we protect and beautify the world will help you align your vision with ours, showcasing your passion for innovation and sustainability during discussions.
✨Tip Number 2
Prepare to discuss your experience in managing large teams and complex operations. Highlight specific examples where you've driven growth and profitability in a retail or B2B environment, as this will resonate well with our leadership expectations.
✨Tip Number 3
Demonstrate your understanding of customer service strategies. Be ready to share how you've successfully implemented end-to-end customer service solutions in previous roles, as this is crucial for the Decorating Centre and Commercial Operations Director position.
✨Tip Number 4
Network with current or former employees of PPG or similar industries. Gaining insights into the company culture and operational challenges can provide you with valuable talking points that will set you apart during interviews.
We think you need these skills to ace Decorating Centre and Commercial Operations Director in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and required experience. Tailor your application to highlight how your background aligns with the expectations of the Decorating Centre & Commercial Operations Director position.
Highlight Leadership Experience:Emphasise your previous leadership roles, particularly in managing national store operations or complex businesses. Provide specific examples of how you have driven growth and profitability in similar environments.
Showcase Commercial Acumen:Demonstrate your understanding of commercial operations by discussing your experience with P&L management and sales growth strategies. Use metrics and achievements to illustrate your success in these areas.
Craft a Compelling Cover Letter:Write a cover letter that not only introduces yourself but also conveys your passion for the role and the company. Discuss how your values align with PPG's mission and how you can contribute to their goals.
How to prepare for a job interview at PPG Industries (UK) Limited
✨Showcase Your Leadership Experience
As a Decorating Centre and Commercial Operations Director, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully led teams in the past, particularly in a retail or B2B environment, and be ready to discuss your approach to driving business growth.
✨Understand PPG's Values
Familiarise yourself with PPG's core values and mission. Be prepared to discuss how your personal values align with theirs, especially their commitment to innovation and sustainability. This will show that you're not just looking for a job, but that you genuinely want to contribute to their vision.
✨Prepare for Financial Discussions
Since you'll have full P&L responsibility, brush up on your financial acumen. Be ready to discuss how you've managed budgets and driven profitability in previous roles. Highlight any specific strategies you've implemented that resulted in sales growth or cost savings.
✨Demonstrate Customer-Centric Thinking
PPG places a strong emphasis on customer service. Prepare to share examples of how you've successfully implemented customer service strategies in the past. Discuss how you would ensure a seamless end-to-end customer experience across the decorating centres.
