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- Tasks: Lead global inside sales teams to deliver exceptional customer service.
- Company: Join a dynamic company focused on excellence in customer service across diverse regions.
- Benefits: Enjoy competitive salary, professional development opportunities, and a collaborative work culture.
- Why this job: Be part of a multicultural team driving performance improvements and enhancing customer experiences.
- Qualifications: Bachelor's degree and 10 years in customer service management required; global leadership experience preferred.
- Other info: Onsite role available in Sylmar, Grand Prairie, or Huntsville with travel up to 20%.
The predicted salary is between 100000 - 116000 £ per year.
As the Global Manager, Transparencies Inside Sales, you will lead the global inside sales teams, ensuring exceptional service for customers across all regions. The role requires strategic thinking, a strong background in customer service management, and the ability to drive performance improvements in a diverse, multicultural environment. This onsite position can be based in Sylmar, CA, Grand Prairie, TX, or Huntsville, AL, reporting to the Transparencies Global Platform Director.
Key Responsibilities
- Develop and implement a comprehensive global customer service strategy aligned with company goals.
- Establish KPIs to measure effectiveness and drive continuous improvement.
- Lead and develop a high-performing global customer service team, fostering a culture of excellence and accountability.
- Oversee recruitment, training, and professional development across regions.
- Analyze customer feedback and service metrics to identify areas for enhancement.
- Collaborate with sales, marketing, and product teams to ensure a seamless customer journey.
- Manage customer service operations across regions, ensuring consistency and standards adherence.
- Optimize processes for improved effectiveness.
- Manage the customer service budget, ensuring resource efficiency and cost savings without compromising quality.
- Build and maintain relationships with customers, partners, and internal teams.
- Handle escalated customer issues, ensuring resolution and satisfaction.
- Prepare and present reports on performance, trends, and insights to senior management.
- Utilize data analytics to inform strategic decisions.
Qualifications
- Bachelor's degree in Business Administration, Management, or related field.
- Minimum of 10 years in customer service management, including 3 years in global leadership roles.
- Experience in developing and executing customer service strategies in multinational environments.
- Knowledge of customer service metrics and performance management.
- Proficiency in CRM, MRP software, and customer service tools.
- Ability to travel up to 20%.
- Must be a US citizen.
Salary Range: $125,000 - $140,000.
Global Customer Service Manager, Transparencies Inside Sales employer: PPG Industries, Inc
Contact Detail:
PPG Industries, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Service Manager, Transparencies Inside Sales
✨Tip Number 1
Familiarise yourself with the latest trends in global customer service management. Understanding how different cultures approach customer service can give you an edge in interviews, especially for a role that requires leading diverse teams.
✨Tip Number 2
Network with professionals in the customer service industry, particularly those who have experience in global roles. Attend relevant webinars or conferences to make connections and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific KPIs and performance metrics you've successfully implemented in previous roles. Being able to articulate your experience with data analytics will demonstrate your strategic thinking and ability to drive improvements.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our company culture during interviews can show your genuine interest in the role and help you stand out as a candidate.
We think you need these skills to ace Global Customer Service Manager, Transparencies Inside Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management, especially in global leadership roles. Use specific examples that demonstrate your ability to develop strategies and lead teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your strategic vision for the role. Mention how your background aligns with the company's goals and how you can contribute to their success.
Highlight Relevant Experience: When detailing your work history, focus on achievements that showcase your ability to drive performance improvements and manage diverse teams. Use metrics to quantify your successes where possible.
Showcase Your Analytical Skills: Since the role involves analysing customer feedback and service metrics, include examples of how you've used data analytics to inform decisions and improve customer service outcomes in previous positions.
How to prepare for a job interview at PPG Industries, Inc
✨Showcase Your Leadership Experience
As a Global Customer Service Manager, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed and developed teams in previous roles, focusing on fostering a culture of excellence and accountability.
✨Understand the Company’s Customer Service Strategy
Research the company's existing customer service strategies and be ready to discuss how you can align your vision with theirs. Highlight your experience in developing and implementing customer service strategies in multinational environments.
✨Prepare for Performance Metrics Discussion
Be ready to talk about key performance indicators (KPIs) you've established in past roles. Discuss how you've used data analytics to drive performance improvements and enhance customer satisfaction.
✨Demonstrate Problem-Solving Skills
Expect questions about handling escalated customer issues. Prepare specific examples of challenging situations you've faced and how you resolved them, ensuring customer satisfaction while maintaining company standards.
