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For Companies At a Glance
- Tasks: Manage daily store operations and ensure excellent customer service.
- Company: Join PPG, a leader in innovation and sustainability in the coatings industry.
- Benefits: Enjoy competitive salary, bonuses, 35 days leave, and private healthcare.
- Why this job: Be part of a supportive team with great work-life balance and career growth opportunities.
- Qualifications: Customer service experience preferred; training provided for all skill levels.
- Other info: Flexible hours with no late nights; inclusive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
We now have an exciting, permanent vacancy for a Store Manager within our Architectural Coatings division, based in our Worcester store. We’re looking for a customer focused individual to become a key member of our friendly and supportive team. Previous experience in a customer facing environment and a good understanding of IT systems is desirable, but not essential, as we will support you all along the way with in-store training.
Why you’ll love working here…
- Competitive starting salary with yearly reviews
- Competitive bonus structure starting at 15% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
- 35 days of annual leave, including bank holidays
- Guaranteed 39 hours pay per week with overtime or lieu time available
- Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm!
- Generous company pension contributions
- Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
- Fantastic company-funded private healthcare plan, with options to extend coverage to family members
- Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centre
- Colleague recognition program that recognises and rewards our colleagues
- Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
- Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme
A day in the life of…
As a Store Operations Manager, Your Responsibilities Will Include:
- Oversee the day to day running of the store, ensuring customers and staff have everything they need
- Serve customers on the trade counter and in store, in a friendly and professional manner.
- Undertake all required training to help you to confidently select the correct product for our customers’ needs and to promote our brand.
- Ensure your store always looks well-presented and clean.
- Follow stock management procedures by taking in deliveries and keeping the shelves full.
Key Skills…
- Previous management or supervisor experience desirable
- Previous experience in a customer facing environment
- Good communications skills with a positive customer focused attitude
- Good understanding of IT systems
- Flexibility towards working hours and duties
- Driving license is desirable but not essential
If you meet this criteria, or if you would like to learn more about this opportunity, we would love to hear from you.
Store Operations Manager employer: PPG América Latina
Contact Detail:
PPG América Latina Recruiting Team
recruiting@ppg.com
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Familiarise yourself with the products and services offered at Johnstone’s Decorating Centre. Understanding their range of paints and decorating tools will not only help you in conversations during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or management roles during your discussions. Even if it's not directly related, showcasing your ability to lead a team and provide excellent customer service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle day-to-day operations in a retail environment. Think about examples from your past experiences where you successfully managed stock, trained staff, or improved customer satisfaction.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt to different working hours and duties. This is particularly important for a Store Operations Manager, so be ready to share instances where you've successfully adapted to changing circumstances in previous roles.
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer-facing roles and any management or supervisory experience you have. Use keywords from the job description to demonstrate that you meet the criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed operations or improved customer satisfaction in previous roles.
Highlight IT Skills: Even if IT experience isn't essential, it's beneficial to mention any familiarity with IT systems. If you have experience with stock management software or point-of-sale systems, be sure to include that in your application.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work at Johnstone’s Decorating Centre. Mention what you find appealing about their company culture and how you align with their values.
How to prepare for a job interview at PPG América Latina
✨Showcase Your Customer Focus
As a Store Operations Manager, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, demonstrating your friendly and professional approach.
✨Highlight Management Experience
Even if you haven't held a formal management title, think about times when you've led a team or taken charge of a project. Be ready to discuss your leadership style and how you motivate others.
✨Demonstrate IT Proficiency
While a deep understanding of IT systems isn't essential, showing that you're comfortable with technology can set you apart. Brush up on any relevant software or systems you might encounter in the role.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the store's operations, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
