At a Glance
- Tasks: Lead the team to improve our pensions administration system and operational processes.
- Company: Join the Pension Protection Fund, a leader in retirement security.
- Benefits: Competitive salary, Civil Service Pension, hybrid working, and personal development opportunities.
- Other info: Inclusive workplace that values diverse talent and offers career growth.
- Why this job: Make a real difference in securing pensions for over 400,000 members.
- Qualifications: Experience in pensions administration and strong team management skills.
The predicted salary is between 63000 - 69000 £ per year.
Location: Croydon office location with hybrid working
Salary: £63,000 to £69,000 per annum plus Civil Service Pension
Contract Type: Permanent
Position type: Full Time
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system, playing a vital role in strengthening retirement security nationwide.
We are looking for a Process and Procedures Manager to lead the team responsible for the configuration, maintenance and continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. The role is central to ensuring the system is reliable, well controlled and developed in a way that supports efficient delivery and positive outcomes for our members.
In this role, you will oversee the team's day-to-day workload, balancing operational issues, service requests, system and process changes, and continuous improvement activity, while also building the capability and performance of a team of technical specialists. Working closely with stakeholders across the organisation and externally, you will ensure that work is prioritised effectively, risks and dependencies are proactively managed, and change is delivered in a controlled and structured way that maintains service stability, compliance and ongoing improvement.
You will bring demonstrable experience from a pensions administration, customer services or financial services environment, with a strong knowledge of pensions administration systems and how they are configured to support operational delivery. Experience of working with, configuring or overseeing changes to UPM by Civica, or a comparable administration platform, would be particularly valuable.
You will also have a strong track record of identifying and delivering service improvements, efficiencies and small-scale change initiatives. Experience of managing and developing a team is essential, including performance management, coaching and building capability, alongside the ability to assess, prioritise and balance operational demand with change activity to deliver the best outcomes.
Strong stakeholder management skills are key, with the ability to influence, collaborate with and constructively challenge others, adapting your communication style to suit different audiences, including senior stakeholders. You will have sufficient technical understanding to lead and support specialists working across systems, analysis and process enhancement, enabling you to oversee delivery, provide effective challenge and identify development needs within the team.
A resilient and pragmatic approach is essential, with sound judgement and the ability to maintain accuracy and momentum in a fast-paced environment, supported by excellent communication and presentation skills.
In return for your skills, experience and commitment, we will give you a challenging role within a business where you'll get the support you need to develop your career. We will also give you lots of opportunities for personal development and skills training.
Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here.
No agencies please.
Process and Procedures Manager in Surrey employer: PPF (Pension Protection Fund)
The Pension Protection Fund (PPF) is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With a competitive salary range of £63,000 to £69,000 and a Civil Service Pension, employees benefit from hybrid working arrangements in a prime Croydon location, just minutes from East Croydon station. The PPF is committed to inclusivity and diversity, ensuring all team members have the opportunity to thrive in their careers while contributing to the vital mission of securing retirement for millions across the UK.
Contact Details:
PPF (Pension Protection Fund) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Process and Procedures Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions and financial services sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the Pension Protection Fund and its operations. Understand their values and how they impact members. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you've demonstrated skills relevant to the Process and Procedures Manager role, like managing teams or improving processes. This will help you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team at the PPF. Good luck!
We think you need these skills to ace Process and Procedures Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Process and Procedures Manager role. Highlight your experience in pensions administration and any relevant systems like UPM by Civica. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with service improvements and team management.
Showcase Your Stakeholder Management Skills:In your application, be sure to highlight your stakeholder management skills. We value collaboration and the ability to influence others, so share examples of how you've successfully worked with different teams or senior stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PPF (Pension Protection Fund)
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration systems, especially UPM by Civica. Understand how these systems work and be ready to discuss any relevant experience you have in configuring or managing them.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and developing teams. Think about specific situations where you've successfully coached team members or improved performance, as this will resonate well with the interviewers.
✨Master Stakeholder Management
Be ready to talk about your approach to stakeholder management. Prepare examples of how you've influenced and collaborated with different audiences, particularly senior stakeholders, and how you adapt your communication style to suit their needs.
✨Demonstrate Your Problem-Solving Skills
Think of instances where you've identified service improvements or efficiencies in a fast-paced environment. Be prepared to discuss how you managed risks and dependencies while delivering change, showcasing your pragmatic approach to challenges.
