At a Glance
- Tasks: Lead the team to improve our pensions administration system and operational processes.
- Company: Join the Pension Protection Fund, a leader in retirement security for millions across the UK.
- Benefits: Enjoy a competitive salary, Civil Service Pension, and opportunities for personal development.
- Other info: Hybrid working available with a supportive and inclusive workplace culture.
- Why this job: Make a real difference in people's lives by enhancing pension security and efficiency.
- Qualifications: Experience in pensions administration and strong team management skills required.
Location: Croydon office location with hybrid working
Salary: £63,000 to £69,000 per annum plus Civil Service Pension
Contract Type: Permanent
Position type: Full Time
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.
Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system, playing a vital role in strengthening retirement security nationwide.
We are looking for a Process and Procedures Manager to lead the team responsible for the configuration, maintenance and continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. The role is central to ensuring the system is reliable, well controlled and developed in a way that supports efficient delivery and positive outcomes for our members.
In this role, you will oversee the team's day-to-day workload, balancing operational issues, service requests, system and process changes, and continuous improvement activity, while also building the capability and performance of a team of technical specialists.
Working closely with stakeholders across the organisation and externally, you will ensure that work is prioritised effectively, risks and dependencies are proactively managed, and change is delivered in a controlled and structured way that maintains service stability, compliance and ongoing improvement.
You will bring demonstrable experience from a pensions administration, customer services or financial services environment, with a strong knowledge of pensions administration systems and how they are configured to support operational delivery. Experience of working with, configuring or overseeing changes to UPM by Civica, or a comparable administration platform, would be particularly valuable.
You will also have a strong track record of identifying and delivering service improvements, efficiencies and small-scale change initiatives. Experience of managing and developing a team is essential, including performance management, coaching and building capability, alongside the ability to assess, prioritise and balance operational demand with change activity to deliver the best outcomes.
Strong stakeholder management skills are key, with the ability to influence, collaborate with and constructively challenge others, adapting your communication style to suit different audiences, including senior stakeholders. You will have sufficient technical understanding to lead and support specialists working across systems, analysis and process enhancement, enabling you to oversee delivery, provide effective challenge and identify development needs within the team.
A resilient and pragmatic approach is essential, with sound judgement and the ability to maintain accuracy and momentum in a fast-paced environment, supported by excellent communication and presentation skills.
We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here.
No agencies please.
Process and Procedures Manager employer: PPF (Pension Protection Fund)
The Pension Protection Fund (PPF) is an exceptional employer, offering a supportive work environment that prioritises employee development and well-being. With a commitment to inclusivity and diversity, our Croydon office provides a vibrant atmosphere just minutes from major transport links, ensuring easy access for all staff. We value your contributions and provide ample opportunities for personal growth, making it a rewarding place to build your career in the pensions sector.
Contact Details:
PPF (Pension Protection Fund) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Process and Procedures Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions and financial services sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the Pension Protection Fund and its operations. Understand their values and how they impact members. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you've demonstrated skills relevant to the Process and Procedures Manager role, like managing teams or improving processes. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our award-winning team at the PPF. Let’s get you on board!
We think you need these skills to ace Process and Procedures Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Process and Procedures Manager role. Highlight your experience in pensions administration and any specific knowledge of UPM by Civica. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with service improvements and team management.
Showcase Your Stakeholder Management Skills:In your application, be sure to highlight your stakeholder management skills. We’re looking for someone who can influence and collaborate effectively, so share examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PPF (Pension Protection Fund)
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration systems, especially UPM by Civica. Understand how it works and be ready to discuss any relevant experience you have with similar platforms. This will show that you're not just familiar with the role but also genuinely interested in the technical aspects.
✨Showcase Your Leadership Skills
As a Process and Procedures Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed teams in the past, focusing on performance management and coaching. Highlight any specific instances where you improved team capability or delivered successful change initiatives.
✨Master Stakeholder Management
This role requires strong stakeholder management skills, so think about times when you've influenced or collaborated with others. Be ready to share examples of how you've adapted your communication style to suit different audiences, especially senior stakeholders. This will illustrate your ability to navigate complex relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and judgement in a fast-paced environment. Think through potential challenges you might face in this role and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
