At a Glance
- Tasks: Lead the team to improve our pensions administration system and operational processes.
- Company: Join the award-winning Pension Protection Fund, securing retirement for millions across the UK.
- Benefits: Competitive salary, Civil Service Pension, and opportunities for personal development.
- Other info: Hybrid working with a vibrant office near East Croydon station.
- Why this job: Make a real impact on retirement security while developing your career in a supportive environment.
- Qualifications: Experience in pensions administration or financial services and strong team management skills.
The predicted salary is between 63000 - 69000 £ per year.
Location: Croydon office location with hybrid working
Salary: £63,000 to £69,000 per annum plus Civil Service Pension
Contract Type: Permanent Full Time
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.
Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system, playing a vital role in strengthening retirement security nationwide.
We are looking for a Process and Procedures Manager to lead the team responsible for the configuration, maintenance and continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. In this role, you will oversee the team's day-to-day workload, balancing operational issues, service requests, system and process changes, and continuous improvement activity, while also building the capability and performance of a team of technical specialists.
Working closely with stakeholders across the organisation and externally, you will ensure that work is prioritised effectively, risks and dependencies are proactively managed, and change is delivered in a controlled and structured way that maintains service stability, compliance and ongoing improvement.
You will bring demonstrable experience from a pensions administration, customer services or financial services environment, with a strong knowledge of pensions administration systems and how they are configured to support operational delivery. Experience of managing and developing a team is essential, including performance management, coaching and building capability, alongside the ability to assess, prioritise and balance operational demand with change activity to deliver the best outcomes.
In return for your skills, experience and commitment we'll give you a challenging role within a business where you'll get the support you need to develop your career. We'll also give you lots of opportunities for personal development and skills training.
Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working.
No agencies please.
Continuous Improvement Manager Hybrid Working in Croydon employer: PPF (Pension Protection Fund)
At the Pension Protection Fund, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. Our Croydon office, conveniently located near East Croydon station, fosters collaboration and innovation, while our commitment to diversity and inclusion ensures that all voices are heard. With competitive salaries, a Civil Service Pension, and numerous opportunities for personal development, we empower our team to make a meaningful impact in securing retirement for millions across the UK.
Contact Details:
PPF (Pension Protection Fund) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Manager Hybrid Working in Croydon
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We think you need these skills to ace Continuous Improvement Manager Hybrid Working in Croydon
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to PPF (Pension Protection Fund).
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Research and Reflect:Before hitting that 'apply' button on PPF (Pension Protection Fund)'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at PPF (Pension Protection Fund)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with PPF (Pension Protection Fund).
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at PPF (Pension Protection Fund) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former PPF (Pension Protection Fund) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
