At a Glance
- Tasks: Lead the team to improve our pensions administration system and operational processes.
- Company: Join the Pension Protection Fund, a leader in retirement security for millions across the UK.
- Benefits: Enjoy a competitive salary, Civil Service Pension, and opportunities for personal development.
- Other info: Hybrid working available with a supportive and inclusive workplace culture.
- Why this job: Make a real difference in people's lives by enhancing pension security and efficiency.
- Qualifications: Experience in pensions administration and strong team management skills required.
The predicted salary is between 63000 - 69000 £ per year.
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.
Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system, playing a vital role in strengthening retirement security nationwide.
We are looking for a Process and Procedures Manager to lead the team responsible for the configuration, maintenance and continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. The role is central to ensuring the system is reliable, well controlled and developed in a way that supports efficient delivery and positive outcomes for our members.
In this role, you will oversee the team's day-to-day workload, balancing operational issues, service requests, system and process changes, and continuous improvement activity, while also building the capability and performance of a team of technical specialists. Working closely with stakeholders across the organisation and externally, you will ensure that work is prioritised effectively, risks and dependencies are proactively managed, and change is delivered in a controlled and structured way that maintains service stability, compliance and ongoing improvement.
You will bring demonstrable experience from a pensions administration, customer services or financial services environment, with a strong knowledge of pensions administration systems and how they are configured to support operational delivery. Experience of working with, configuring or overseeing changes to UPM by Civica, or a comparable administration platform, would be particularly valuable.
You will also have a strong track record of identifying and delivering service improvements, efficiencies and small-scale change initiatives. Experience of managing and developing a team is essential, including performance management, coaching and building capability, alongside the ability to assess, prioritise and balance operational demand with change activity to deliver the best outcomes.
Strong stakeholder management skills are key, with the ability to influence, collaborate with and constructively challenge others, adapting your communication style to suit different audiences, including senior stakeholders. You will have sufficient technical understanding to lead and support specialists working across systems, analysis and process enhancement, enabling you to oversee delivery, provide effective challenge and identify development needs within the team.
A resilient and pragmatic approach is essential, with sound judgement and the ability to maintain accuracy and momentum in a fast-paced environment, supported by excellent communication and presentation skills.
We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here.
No agencies please.
Locations
Process and Procedures Manager in Croydon, Surrey employer: PPF (Pension Protection Fund)
At the Pension Protection Fund (PPF), we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Our Croydon office, conveniently located near East Croydon station, fosters collaboration and innovation, while our commitment to inclusivity ensures that all employees feel valued and empowered. With competitive salaries, a Civil Service Pension, and numerous opportunities for personal growth, joining our team as a Process and Procedures Manager means contributing to a vital mission of securing retirement for millions across the UK.
Contact Details:
PPF (Pension Protection Fund) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Process and Procedures Manager in Croydon, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions and financial services sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the Pension Protection Fund and its operations. Understand their values and how they impact members. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you've demonstrated skills relevant to the Process and Procedures Manager role, like managing teams or improving processes. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our award-winning team at the PPF. Let’s get you on board!
We think you need these skills to ace Process and Procedures Manager in Croydon, Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Process and Procedures Manager role. Highlight your experience with pensions administration systems, especially UPM by Civica, and showcase how your skills align with the job description.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved processes or delivered service enhancements in previous roles. This will help us see the impact you can bring to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PPF (Pension Protection Fund)
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration systems, especially UPM by Civica. Understand how it works and be ready to discuss any relevant experience you have with similar platforms. This will show that you're not just familiar with the role but also genuinely interested in the technical aspects.
✨Showcase Your Leadership Skills
As a Process and Procedures Manager, you'll need to demonstrate your ability to manage and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on performance management and coaching. Highlight any specific achievements that showcase your capability in building team performance.
✨Prepare for Stakeholder Management Questions
Expect questions about how you handle stakeholder relationships. Think of instances where you've influenced or collaborated with senior stakeholders. Be ready to discuss your communication style and how you adapt it to different audiences, as this is crucial for the role.
✨Emphasise Continuous Improvement
The role involves overseeing continuous improvement activities, so come prepared with examples of how you've identified and implemented service improvements in previous roles. Discuss any small-scale change initiatives you've led and the positive outcomes they achieved, as this will align perfectly with what they're looking for.
