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For Companies At a Glance
- Tasks: Be the go-to person for post-booking support and ensure smooth travel experiences.
- Company: Join The Internet Traveller, a team dedicated to personalized travel adventures.
- Benefits: Enjoy career growth, a secure work environment, and a collaborative culture.
- Why this job: This role offers dynamic challenges and the chance to make travel memorable for clients.
- Qualifications: Experience in customer service or travel, strong communication, and attention to detail required.
- Other info: Familiarity with GDS systems is a bonus!
The predicted salary is between 28800 - 43200 £ per year.
About the Role
At The Internet Traveller, we are committed to delivering seamless and personalised travel experiences for our clients. As a Customer Service & Admin Specialist, you’ll be at the heart of our post-booking support, ensuring every traveler’s journey is smooth, stress-free, and enjoyable. From handling schedule amendments and payment processing to providing expert booking management, your role is essential in upholding our reputation for excellence.
This is more than just a customer service role—you’ll be a problem-solver, a travel expert, and a trusted point of contact for our clients. If you thrive in a dynamic environment, love working collaboratively, and have an eye for detail, we’d love to hear from you!
What You’ll Do
✔ Customer Service Excellence – Serve as a point of contact for post-booking enquiries, ensuring timely and effective resolutions.
✔ Booking & Change Management – Accurately manage travel bookings, process modifications, and handle cancellations with minimal customer disruption.
✔ Payment Processing – Securely process customer payments while maintaining financial accuracy and data protection.
✔ Schedule Coordination – Communicate and manage schedule changes, keeping customers informed and rebooking as needed.
✔ Ticketing & Documentation – Issue tickets and ensure all travel documents are correct, complete, and dispatched on time.
✔ Administrative Support – Assist in keeping operations smooth with various administrative and organisational tasks.
✔ Overflow Assistance – Step in to support other operational tasks as needed to ensure seamless service delivery.
What We’re Looking For
🎯 Experience in a customer service, or a related field within the travel industry.
🎯 Strong attention to detail and problem-solving skills.
🎯 Excellent communication skills—both written and verbal.
🎯 Ability to multitask and work efficiently in a fast-paced environment.
🎯 A proactive, customer-first mindset with a passion for delivering high-quality service.
🎯 Familiarity with GDS systems (Amadeus, Sabre, or Galileo) is a bonus!
Why Join Us?
🌍 Be part of a dynamic and passionate team dedicated to creating memorable travel experiences.
📈 Career growth opportunities within a thriving, growing business.
🔒 Work in a secure, structured, and technology-driven environment.
💡 A collaborative culture that values teamwork, learning, and continuous improvement.
Ready to take your career in travel operations to the next level? Apply today and help us shape the future of seamless travel experiences! ✈️
Customer Service & Admin Specialist employer: P&P Group Ltd.
Contact Detail:
P&P Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Admin Specialist
✨Tip Number 1
Familiarize yourself with common customer service scenarios in the travel industry. Understanding how to handle issues like schedule changes or payment processing will give you an edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 3
If you have experience with GDS systems like Amadeus, Sabre, or Galileo, be sure to mention it! Highlighting this knowledge can set you apart from other candidates.
✨Tip Number 4
Research The Internet Traveller and their approach to customer service. Being able to discuss their values and how you align with them will show your genuine interest in the role.
We think you need these skills to ace Customer Service & Admin Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the travel industry. Emphasize skills like problem-solving, attention to detail, and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you successfully resolved customer issues or managed bookings, demonstrating your fit for the role.
Highlight Relevant Skills: In your application, clearly outline your familiarity with GDS systems if applicable. Also, emphasize your ability to multitask and work efficiently in fast-paced environments, as these are key attributes for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and professional communication is essential, so ensure that your documents reflect your attention to detail.
How to prepare for a job interview at P&P Group Ltd.
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight your problem-solving abilities and how you handled challenging situations to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since this role requires a strong focus on detail, be ready to explain how you manage tasks that require precision. You might want to share experiences where your attention to detail made a significant difference in the outcome.
✨Familiarize Yourself with Travel Systems
If you have experience with GDS systems like Amadeus, Sabre, or Galileo, make sure to mention it. If not, do some research on these systems to show your willingness to learn and adapt to the tools used in the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific scenarios related to booking management, payment processing, or schedule changes. Practice articulating your thought process and decision-making skills in these situations.
