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- Tasks: Join our team to process property licenses and provide excellent customer service.
- Company: Be part of a diverse and ambitious east-London borough focused on community transformation.
- Benefits: Enjoy flexible work options, full training, and the chance to make a real impact.
- Why this job: This role offers growth opportunities in a fast-paced environment with a supportive team culture.
- Qualifications: Ideal candidates have NVQ Level 3 in Maths and English, and strong communication skills.
- Other info: Experience in property licensing is a plus, but a positive attitude and willingness to learn are key.
The predicted salary is between 30000 - 42000 £ per year.
My client is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we’ve developed innovative ways to build our communities and transform our Council. We’re one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City. An opportunity has arisen in the Civic Pride, Property Licensing Processing Team . In this role you will be working in a large processing team who have the solid commitment of issuing Property Licences in a timely fashion to meet our processing performance indicator of 3 months i.e. 3 months from submission to completion. You will report to your line manager who will assign you work each week and set staff targets. All other duties will be administrative based and will involve dealing with the Public on the telephone, via email, via letter and occasionally in person at Lynton House. Good customer service is essential. Full training will be provided. We are seeking someone who will either have some relevant experience in this area of work or has an interest in Private Sector Housing and wishes to transfer and use their existing skills and experience in this role. Desirable qualifications and experience * Minimum NVQ Level 3 in Maths and English (or equivalent) * Working knowledge of Microsoft Office and Excel * Strong oral and written communication skills * Ability to manage time, meet deadlines, and prioritise workload. * Ability to adapt quickly to changing priorities on a daily basis * Ability to liaise with internal and external stakeholders in a professional manner at all times. Good customer service is essential. * A willingness to be flexible and work in the office as well as at home. * Previous experience of property licensing is desirable * Knowledge of Private Sector Housing would be useful. * Ability to follow a process and deliver against Key Performance Indicators (KPI) as required. * A comprehensive understanding of generic LBR work practices, policies, processes, and procedures relevant to this role. * “Can do” attitude with a positive outlook is essential. * Team orientated with a clear understanding of collaborative working. * Adherence to established service procedures to ensure the availability of adequate staff resources at any one time to meet service demands. * Initiative driven with the ability to work autonomously
Property Licensing Support Officer employer: PP Associates Ltd
Contact Detail:
PP Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Licensing Support Officer
✨Tip Number 1
Familiarize yourself with the specific property licensing regulations and processes in the borough. Understanding the local context will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in roles that required communication with the public. Being able to showcase your ability to handle inquiries professionally will set you apart.
✨Tip Number 3
Prepare to discuss how you manage your time and prioritize tasks effectively. Given the emphasis on meeting processing performance indicators, sharing specific examples of how you've successfully managed deadlines will be beneficial.
✨Tip Number 4
Demonstrate your adaptability by providing examples of how you've handled changing priorities in past roles. This will show that you can thrive in a dynamic environment, which is crucial for this position.
We think you need these skills to ace Property Licensing Support Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Property Licensing Support Officer position. Understand the key responsibilities and required skills, especially the importance of customer service and administrative tasks.
Highlight Relevant Experience: In your application, emphasize any relevant experience you have in property licensing or customer service. If you lack direct experience, focus on transferable skills from previous roles that demonstrate your ability to manage time, meet deadlines, and communicate effectively.
Showcase Your Skills: Make sure to highlight your proficiency in Microsoft Office and Excel, as well as your strong oral and written communication skills. Provide specific examples of how you've used these skills in past roles.
Express Your Enthusiasm: Convey your interest in Private Sector Housing and your willingness to learn. A positive attitude and a 'can do' mindset are essential for this role, so make sure to reflect that in your application.
How to prepare for a job interview at PP Associates Ltd
✨Show Your Customer Service Skills
Since good customer service is essential for this role, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to communicate effectively and maintain professionalism.
✨Demonstrate Your Time Management Abilities
The role requires managing time and meeting deadlines. Be ready to discuss specific strategies you use to prioritize tasks and manage your workload efficiently, especially in a fast-paced environment.
✨Familiarize Yourself with Property Licensing
Even if you don't have direct experience, showing a genuine interest in property licensing and private sector housing can set you apart. Research the basics of property licensing and be prepared to discuss why it interests you.
✨Emphasize Your Teamwork Skills
This position involves working in a large processing team, so it's important to convey your ability to collaborate effectively. Share examples of successful teamwork experiences and how you contribute to a positive team dynamic.
