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For Companies At a Glance
- Tasks: Handle incoming calls and manage hospital appointments for Powys patients.
- Company: Join the smallest Health Board in Wales, where your contributions truly matter.
- Benefits: Enjoy a supportive work environment, career development, and a healthy work-life balance.
- Why this job: Make a real difference in patients' lives while working in beautiful rural Wales.
- Qualifications: Good communication skills, IT literacy, and a calm, empathetic approach required.
- Other info: Full-time or job share opportunities available; Welsh speakers are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Are you passionate about making a real difference for the people of Powys? We are looking for an enthusiastic and motivated individual to join our busy Therapies Hub administrative team in Newtown Hospital.
Responsibilities
- Provide administrative support within the department.
- Handle incoming and outbound calls to arrange appointments for Powys patients.
- Deal with incoming referrals, communications and enquiries in a timely manner.
- Use discretion in handling confidential information and prioritise workload accordingly.
- Use effective interpersonal skills and demonstrate clear communication of details to the service user and staff in a positive manner.
- Ensure tasks are completed to the agreed standard within agreed timescales, producing work of the required quality in line with PTHB policy process and procedures.
- Provide excellent customer service to exceed expectations by satisfactorily resolving or seeking to resolve enquiries the first time.
- Receive and deal with a high volume of telephone calls, ensuring each call is handled efficiently to meet the service user’s needs.
- Demonstrate effective listening and questioning skills, interpret enquiries to handle complex issues, and provide responsive reassurance and empathy to resolve incoming queries, finding ways to overcome issues such as not being understood, hearing difficulties, or the patient being elderly.
Qualifications
- Good communication skills and the ability to remain calm, patient and show empathy in sensitive situations.
- Strong teamwork skills.
- IT literate.
- Ability to learn and adapt; induction and training will be provided, but key skills are required.
- Desirable: ability to speak Welsh; Welsh and/or English speakers are equally welcome to apply.
Benefits
- Being the smallest Health Board in Wales, you won’t get lost in the crowd – you will be valued for the contribution you make to our diverse portfolio of community-based services.
- Supportive and progressive employer with a range of development pathways.
- Situated in one of the most beautiful rural counties in Britain, with a strong emphasis on achieving a healthy work–life balance.
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Therapies Hub Service Advisor employer: Powys Teaching Health Board
Contact Detail:
Powys Teaching Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Therapies Hub Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Powys Teaching Health Board. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on demonstrating your communication skills and empathy, especially since you'll be handling calls from patients who may be anxious or confused.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with various software packages. If you’ve used similar systems before, share specific examples of how you navigated them efficiently, as this will highlight your adaptability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Therapies Hub Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of a Therapies Hub Service Advisor. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since good communication is key for this role, don’t forget to showcase your written and oral skills in your application. A clear and concise cover letter can really make you stand out!
Demonstrate Empathy and Patience: We want to see that you understand the importance of empathy in handling calls. Share examples from your past experiences where you’ve successfully dealt with difficult situations or provided excellent customer service.
Apply Through Our Website: To kickstart your journey with us, make sure to apply through our website. It’s the best way to ensure your application gets to the right place and you get all the info about what we offer!
How to prepare for a job interview at Powys Teaching Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around handling calls and administrative tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively handled difficult conversations in the past. Think about times when you’ve shown empathy and patience, as these qualities are crucial for the position.
✨Demonstrate Team Spirit
Teamwork is essential in this role, so be ready to discuss your experiences working collaboratively. Share specific instances where you contributed to a team’s success or helped resolve conflicts, showing that you can work well with others.
✨Be IT Savvy
As you'll be using various software packages, brush up on your IT skills before the interview. If you have experience with similar systems, mention them. If not, express your willingness to learn and adapt quickly to new technologies.