Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
Main duties of the job
We are looking to recruit on a permanent basis a Support Services Supervisor to support our Llandrindod Wells Support Services team. The hours of work are 22.5 hours per week Monday, Tuesday and Friday 7am-3pm this is a permanent role.
The key responsibilities of this role will include: -
Providing day to day management of all staff in the Catering, Portering and domestic services
Ensuring all services delivered within full compliance to all appropriate legislation and local policies and procedures
Conduct regular audits on hotel services ensuring compliance to policies and legal requirements
Plan, coordinate and monitor activities to ensure that all services comply with health and safety requirements
Deputise for the Support Services Coordinator as required
Ensure equipment, resources, materials are ordered and available to maintain operating stock levels
Maintain excellent lines of communication with internal and external stakeholders to ensure services are delivered in line with the needs of the hospital
We are looking for someone who is hard working, committed and reliable with the enthusiasm to deliver a high-quality service.
We would particularly welcome applications from Welsh speakers; but even if you don't speak any Welsh, or want to develop your skills, don't worry: the health board will support you with training.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job responsibilities
Ensure adequate staff cover is in place, at the agreed levels to meet the service needs ensuring that staff rosters are fair and equitable collating and approving Bank time-sheets; and all electronic systems are fully undated to ensure accuracy.
Identify and escalate any unplanned staff shortage through leave absence, sickness, or vacancy to a Manager as early as possible.
Authorise leave, identifying any absences and apply relevant policy and procedure, in conjunction with HR support as required.
Deliver induction for new employees and provide mentorship and training for the team to improve performance, and ensure all statutory and mandatory training is completed.
Ensure all staff have Performance Development Reviews that have clear objectives, expectations and to identify any additional support or training needs required.
Plan and prepare schedules for all services to enable the controls and checks via audit of services. Undertaking a programme of quality control to ensure methods and equipment/materials used meet quality standards.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person Specification
Role Requirements
- Literacy and numeracy L1 or equivalent qualification
- Relevant City & Guilds or NVQ 3 qualification or equivalent experience and training in Hotel Services including Catering
- Knowledge of Health & Safety in the Workplace, e.g. Manual Handling, COSHH, and the handling of clinical waste
- Holds a Foundation Food Hygiene Certificate
- Experience of working within a Catering, Domestic or Portering environment
- Experience of leading / supervising a team
- Experience of conducting audits/checks
- Experience of using electronic recording systems
- Ability to communicate effectively
- Ability to manage competing demands and pressure to prioritise tasks to meet deadlines.
- Ability to travel to other hospital sites as required
- Holds an Advanced Food Hygiene Certificate
- Holds Supervisory Management Certificate (i.e. NEBSM)
- Experience of NHS electronic systems e.g. ESR/ ERostering
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
- Ability to travel between hospitals
- Experience working in either Catering Portering or Domestc
- Experience in leading a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrContact Details:
Powys Teaching Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Support Service- Catering
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Powys Teaching Health Board. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Powys Teaching Health Board
Don't be shy about reaching out to Powys Teaching Health Board directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Powys Teaching Health Board and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Powys Teaching Health Board
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
