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- Tasks: Assist in processing patient information and booking hospital appointments.
- Company: Powys Teaching Health Board, the smallest Health Board in Wales.
- Benefits: Supportive work-life balance and development pathways for career growth.
- Why this job: Make a real difference to patients while gaining valuable experience.
- Qualifications: Good communication skills; Welsh speakers are encouraged to apply.
- Other info: Open to all applicants, including first-time job seekers and career changers.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a motivated and enthusiastic addition to the Patient Services team to assist in the efficient and accurate processing of WPAS information and hospital appointment booking.
You will be required to process referrals from receipt through to appointment booking using the partial booking WPAS function and adhering to waiting list guidelines and Health Records procedures. You will be patient focused with good communication and telephone skills, able to work under your own initiative as well as within a small team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Powys Teaching Health Board is the smallest Health Board in Wales, and we value the contribution of everyone to our varied and diverse portfolio of community-based services. We aim to make a difference to our patients and support a healthy work-life balance by prioritising well-being and offering development pathways.
We welcome applicants whether you are seeking your first job, an apprenticeship, re-entering the workforce or pursuing a career change. Powys Teaching Health Board warmly welcomes all.
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office\\\’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.
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Patient Services Assistant employer: Powys Teaching Health Board
Contact Detail:
Powys Teaching Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant
✨Tip Number 1
Get to know the Patient Services team! Research their values and recent projects. When you show genuine interest in what they do, it’ll make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of patient interaction, try role-playing common scenarios with friends or family. This will help you feel more confident when speaking on the phone or in person.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Patient Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient Services Assistant role. We want to see how you can contribute to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a previous role.
Highlight Your Team Spirit: We love team players! In your application, mention any experiences where you’ve worked well within a team. This could be from previous jobs, volunteer work, or even group projects at school. It shows us you can collaborate effectively in our small team environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Powys Teaching Health Board
✨Know Your Stuff
Familiarise yourself with the WPAS system and the appointment booking process. Understanding how referrals are processed will show your enthusiasm for the role and your commitment to patient care.
✨Show Off Your Communication Skills
Since this role requires good communication and telephone skills, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable!
✨Demonstrate Team Spirit
Be ready to discuss examples of how you've worked in a team before. Highlighting your ability to collaborate effectively will resonate well, especially since the Patient Services team values teamwork.
✨Emphasise Your Initiative
Prepare to share instances where you've taken the initiative in previous roles or situations. This will showcase your ability to work independently, which is crucial for this position.