At a Glance
- Tasks: Provide front desk support and assist with immunisation and vaccination administration.
- Company: Join the Powys Teaching Health Board team making a difference in healthcare.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced role with potential for career advancement.
- Why this job: Be the first point of contact and help improve community health.
- Qualifications: GCSE level education and customer service experience required.
The predicted salary is between 26300 - 26300 € per year.
If you are looking for an exciting new role to make a real difference, we have a fantastic opportunity for an individual to join the Powys Teaching Health Board Vaccination and Immunisation Newtown site team. The post holder will operate in a fast-paced environment that is part of a multi-disciplinary team. You will be the first point of contact for the service onsite at a vaccination centre and provide administrative support to the wider team.
The successful post holder will be required to have customer service experience and must be IT literate with the ability to learn new systems and software packages quickly. It is essential the appointee will be able to organise and plan workload to meet the needs of the service, prioritising where appropriate.
Main duties of the job
- The Administration Assistant will provide a comprehensive front desk/administrative support service to the department.
- Acting as a first point of contact for the department.
- Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments, and referring to others as appropriate.
- Updating electronic and paper-based systems, collating information, mail distribution and logging etc.
- Responding to and resolving day-to-day problems that arise within the department and responding to queries, escalating where necessary.
- Carrying out data validation and data cleansing activities associated with the Immunisation and Vaccination programme, under the supervision of the Administration Team Leader.
- Working within the Data Protection Act at all times to preserve citizen confidentiality, identifying and escalating confidentiality issues and breaches as appropriate.
Person Specification
Qualifications and/or Knowledge
- Educated to GCSE level or Literacy/Numeracy at L1 or equivalent.
- Knowledge of the Data Protection Act.
Experience
- Experience of customer service / first point of contact.
- Proven proficiency in the use of IT software.
- Knowledge of office practices.
- Experience of producing correspondence.
- Previous experience in an office.
- Ability to work as part of a team or as an individual.
- Ability to communicate clearly and effectively.
- Ability to be polite when dealing with difficult, impatient or upset people.
- A positive attitude and able to act on feedback.
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Other
- Ability to travel between PTHB sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,300 a year per annum (pro rata if part time)
Administration Assistant - Immunisation and Vaccination North Centre in Newtown employer: Powys Teaching Health Board
Joining Powys Teaching Health Board as an Administration Assistant at the Immunisation and Vaccination North Centre offers a unique opportunity to contribute to public health in a supportive and dynamic environment. With a strong emphasis on teamwork, professional development, and a commitment to excellent customer service, employees are encouraged to grow their skills while making a meaningful impact in the community. The Newtown site fosters a culture of inclusivity and respect, ensuring that every team member feels valued and empowered.
Contact Detail:
Powys Teaching Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant - Immunisation and Vaccination North Centre in Newtown
✨Tip Number 1
Get to know the company! Research Powys Teaching Health Board and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the immunisation and vaccination sector.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can handle tricky situations with patience and professionalism. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your IT skills! Familiarise yourself with common software used in administrative roles. If you can demonstrate your ability to learn new systems quickly, you'll stand out as a candidate who can hit the ground running.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're keen on joining our team. Plus, keep an eye on our site for any updates or tips on the hiring process!
We think you need these skills to ace Administration Assistant - Immunisation and Vaccination North Centre in Newtown
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since you'll be the first point of contact, make sure to highlight your customer service experience. Share specific examples of how you've handled enquiries or resolved issues in a friendly and efficient manner.
Be IT Savvy:We need someone who's comfortable with technology. Mention any software or systems you've used before, and if you're quick to learn new ones, let us know! It shows you're ready to dive into the role.
Organise Like a Pro:This role requires good organisational skills. Talk about how you prioritise tasks and manage your workload effectively. A little insight into your planning methods can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Powys Teaching Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of an Administration Assistant in a vaccination centre, especially around customer service and IT skills. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact, be prepared to discuss your customer service experience. Think of specific examples where you’ve dealt with difficult situations or provided excellent service. This will demonstrate your ability to handle the fast-paced environment and communicate effectively.
✨Demonstrate IT Proficiency
As the job requires proficiency in IT software, be ready to talk about your experience with different systems. If you’ve learned new software quickly in the past, share that story! It shows adaptability, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you prioritise tasks. Think of scenarios where you had to organise your workload under pressure or resolve conflicts. Practising these responses will help you feel more confident during the interview.
