Business Manager Planned Care - Better Together in Llandrindod Wells

We are seeking a dynamic Business Manager to join our Planned Care team within Powys Teaching Health Board, bringing strong leadership experience and a passion for improving patient services. This pivotal role provides strategic and operational leadership across a designated service area, driving high-quality, patient-centred care and supporting service transformation across the Health Board. Working closely with Senior Managers, Heads of Service and clinical teams, you will play a key role in delivering performance, developing services, managing resources and embedding a culture of continuous improvement.

As Business Manager, you will lead service planning, workforce and financial management, operational delivery and the development of new models of care. You will also play a central role in coordinating governance, risk, performance assurance and improvement activity within Planned Care. We are looking for someone who can build strong relationships, think strategically, interpret complex information and motivate teams to achieve excellent outcomes. If you thrive in a fast-paced, collaborative environment and want to make a tangible difference for patients and staff in Powys, we would love to hear from you.

This is a fixed-term position for 2 years, and the base location will be agreed upon appointment. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

• Provide strategic and operational leadership across the designated Planned Care service area.
• Drive service improvement and transformation, ensuring high-quality, patient-centred services.
• Manage performance, delivering against national and local targets and supporting IMTP planning.
• Lead workforce development, including staff management, workforce planning, appraisals and culture-building activities.
• Oversee financial planning and budget management, ensuring value for money and achievement of cost-improvement targets.
• Coordinate governance, risk and assurance activities, including handling complaints and incidents.
• Develop strong communication channels with staff, senior leaders, stakeholders and partner organisations.
• Use complex data and information to inform planning, reporting and decision-making.
• Lead or support projects, transformation programmes and service redesign aligned to strategic priorities.
• Represent the Health Board at local and national forums.

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ‘life work’ balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Qualifications and Knowledge

• Master's degree or equivalent training and extensive relevant experience at senior management level.
• Continuous management and personal development.
• Extensive knowledge and experience of clinical and corporate governance, risk management and of continuous quality improvement with specific knowledge in the designated service area.
• Knowledge of integrated service, workforce, and financial planning.
• In depth understanding of the challenges facing the health service in Wales.
• In depth knowledge of factors which influence the health-related behaviours of individuals and populations.

Experience

• Experience of operating effectively at a strategic level within a health, commissioning or providing organisation.
• Management and professional experience.
• Experience of service redesign and implementation.
• Experience of collaborating effectively with other statutory, Independent and Third Sector organisations to plan and deliver services.
• Experience of contract management at a senior level.
• Evidence of leadership in service improvement and efficiency.
• Experience of building personal and professional credibility with Board, management and clinical teams and staff.

Skills and Attributes

• Skills in team building and motivating and developing staff.
• Ability to achieve targets and objectives within a challenging environment.
• Ability to analyse and present information to a wide range of audiences.
• Excellent interpersonal skills.
• Able to communicate clearly and influentially, both verbally and in writing.
• Able to interpret guidance and legislation in relation to the role.
• Able to organise own workload and that of the team to meet objectives and operate effectively.
• Standard keyboard skills with a working knowledge of Microsoft Office software.
• Resilient to achieve change within a challenging environment.
• Flexible to encourage work with partner organisations and across boundaries.
• Responsive to needs of the service and those of individual patients and families.
• Constantly striving to seek improvement.
• Encouraging staff in their development.
• Some ability to speak, read and/or write Welsh, or an eagerness to learn.

Other

• Able to travel within Powys and throughout the UK.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.