Business Manager - Community Services in Leeds

Provide leadership, strategic and professional management combined with operational responsibility for the Directorate working with the Executive Director, Assistant Directors and Heads of Service in the development and delivery of the Directorate's services. The Business Manager will provide a managerial focus for the Directorate in the development and provision of comprehensive, high quality, patient centred care services within the resources available.

Key functions of the post holder include:

• Operational management including the delivery of performance against targets.
• Planning and delivery of service strategy.
• Organisational development and the management of risk.
• Manage Directorate budget; ensuring plans are in place to meet service targets and deliver service improvement.
• Lead collaboration with all other Directorate and Corporate Services to make the best use of resource, ensure Value, and coordinate business and financial planning.
• The role will work autonomously, supporting the Director of Operations in the day-to-day delivery of performance, high level administration and assurance functions across the Director of Operations portfolio.
• This will include managing correspondence, calls and queries and ensuring appropriate communications channels across the department.

Main duties of the job:

• Communications & Relationships
• Evaluation
• Planning/Organisation/Performance
• Policy & Service Development
• Finance
• Human Resources
• Information
• Research
• Autonomy

Job responsibilities:

• Provide leadership and direction for the Directorate, ensuring clear communication and robust implementation of policy, objectives and agreed targets within the Community Services Group and external to other directorates (e.g., Facilities, Clinical Support Services and Corporate teams).
• Maintain an open, proactive, and collaborative culture across the Directorate, supported by effective two-way communication systems and processes that promote awareness and contribute to high levels of staff satisfaction.
• Ensure the Health Board Values are lived within daily business.
• Exercise judgment involving complex facts and figures and situations, which require the analysis, interpretation, and comparison of a range of options.
• Responsibility for developing short-term strategic plans, in conjunction with the Director of Operations, for the Directorate and the creation of business plans to support service development. This will require close collaboration with other Directorates.
• In conjunction with the Executive Director of Operations and Assistant Directors, assume lead responsibility across the Directorate and for coordination of all healthcare services provided in the Directorate for the development and improvement of patient care through service and workforce planning, identifying areas for investment and disinvestments, responding to and pre-empting both internal and external initiatives.
• Ensure that the Directorate manages its expenditure (including recharges from other Directorates) within the income attributable to the Directorate.
• Lead on staff change and consultation on complex issues i.e., ward, service change programmes.
• Produce complex reports and presentations based on a range of information from a variety of sources.
• Responsible for the directorate qualitative and quantitative audits to evaluate the impact of directorate and hospital services and relevant research to inform future service improvements.
• Responsible for the day-to-day operational management and strategic development of all services within the post holders portfolio, balancing the need for proactive service development and strategic leadership against the reactive demand of operational responsibilities and stakeholders.

We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.

Person Specification:

• Master's degree or equivalent training and extensive relevant experience at senior management level.
• Continuous management and personal development.
• Extensive knowledge and experience of clinical and corporate governance, risk management and of continuous quality improvement with specific knowledge in the designated service area.
• Knowledge of integrated service, workforce, and financial planning.
• In depth understanding of the challenges facing the health service in Wales.
• In depth knowledge of factors which influence the health-related behaviours of individuals and populations.

• Operating effectively at a strategic level within a health, commissioning or providing organisation.
• Management and professional experience.
• Service redesign and implementation.
• Collaborating effectively with other statutory, Independent and Third Sector organisations to plan and deliver services.
• Contract management at a senior level.
• Evidence of leadership in service improvement and efficiency.
• Building personal and professional credibility with Board, management and clinical teams and staff.

• Skills in team building and motivating and developing staff.
• Achieve targets and objectives within a challenging environment.
• Analyse and present information to a wide range of audiences.
• Excellent interpersonal skills.
• Communicate clearly and influentially, both verbally and in writing.
• Interpret guidance and legislation in relation to the role.
• Organise own workload and that of the team to meet objectives and operate effectively.
• Standard keyboard skills with a working knowledge of Microsoft Office software.
• Resilient to achieve change within a challenging environment.
• Flexible to encourage work with partner organisations and across boundaries.
• Responsive to needs of the service and those of individual patients and families.
• Constantly striving to seek improvement.
• Encouraging staff in their development.
• Some ability to speak, read and/or write Welsh, or an eagerness to learn.

• Able to travel within Powys and throughout the UK.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.