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For Companies At a Glance
- Tasks: Handle calls and provide clinical advice to patients waiting for procedures.
- Company: Join the smallest Health Board in Wales, where every voice matters.
- Benefits: Enjoy a supportive work environment, career development, and a healthy work-life balance.
- Why this job: Make a real difference in patients' lives while working in beautiful rural Wales.
- Qualifications: Welsh language skills are a plus; English speakers are also welcome.
- Other info: Be part of a diverse team committed to community health services.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Call Handler Support Officer will be responsible for the calls received as part of the Waiting List support programme. Responsible for giving routine clinical advice to patients under the direction of a registered health professional, ensuring they receive information on how they can optimise their health pre-operatively. This will be based upon evidence-based practice in line with the legal requirements, statutory rules, and Health Board policies to practice.
Responsibilities
- Handle confidential, contentious, and sensitive information of a personal nature and will be expected to observe and comply with specific and implied confidentiality rules and policies.
- Demonstrate high levels of integrity and commitment to the Health Board.
- Answer all telephone calls within the response target times and in accordance with procedure, courteously greeting the caller in both English and Welsh.
- Ensure all calls are dealt with promptly and in a proficient and professional manner, in accordance with agreed operational policies and procedures associated with the Waiting List support programme.
- Guide callers to services and resources which will support them to optimise their health whilst waiting on a waiting list.
- Liaise with the Clinical responders and other members of the Waiting List Support Team and ensure callers are provided with accurate and up to date information in regard to the appropriate services.
- Translate clinical information to an easily understood language for patients, clarifying medical terminology to ensure understanding.
- Communicates effectively and establishes good working relationships with all people within and external to the Health Board who the post holder would encounter.
- Make and receives phone calls, using initiative and judgement when handling enquires. Providing professional advice and support.
- Demonstrate politeness, courtesy, and sensitivity in dealing with patients, relatives, and colleagues, maintaining good customer relations.
Qualifications
- The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Additional Information
Being the smallest Health Board in Wales means that you won\\\’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation. As a supportive and progressive employer, we actively encourage you to carve out a career with us through a range of development pathways. We\\\’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy life-work balance is essential, and something we recognise by prioritising your well-being.
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Call Handler Support Officer - Waiting Well Service employer: Powys Teaching Health Board
Contact Detail:
Powys Teaching Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler Support Officer - Waiting Well Service
✨Tip Number 1
Get to know the company! Research Powys Teaching Health Board and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with answering questions and providing information.
✨Tip Number 3
Be ready to demonstrate your empathy and communication skills. Think of examples from your past experiences where you’ve helped someone understand complex information or provided support during a tough time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Call Handler Support Officer - Waiting Well Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Call Handler Support Officer role. We want to see how you can contribute to our Waiting Well Service, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since you'll be translating complex information for patients. Use simple language and avoid jargon where possible.
Show Your Passion: Let us know why you're excited about this role! Share your enthusiasm for helping patients and improving their health outcomes. A genuine passion for patient care can really make your application stand out.
Proofread Before Submitting: Before hitting that submit button, give your application a thorough read-through. Typos and errors can distract from your message, and we want to see your best work. A polished application shows attention to detail, which is crucial in our line of work!
How to prepare for a job interview at Powys Teaching Health Board
✨Know Your Stuff
Familiarise yourself with the Waiting List support programme and the role of a Call Handler Support Officer. Understand the types of clinical advice you might need to provide and brush up on any relevant medical terminology. This will help you feel confident when discussing how you can assist patients.
✨Practice Your Communication Skills
Since you'll be dealing with sensitive information and translating clinical terms into layman's language, practice explaining complex concepts in simple terms. You could even role-play with a friend or family member to get comfortable with this aspect of the job.
✨Show Your Empathy
Demonstrate your ability to handle calls with politeness and sensitivity. Think about examples from your past experiences where you've shown empathy and understanding, especially in challenging situations. This will highlight your commitment to patient care.
✨Be Ready for Bilingual Questions
If you speak Welsh, be prepared to answer questions in both English and Welsh. Even if you're not fluent, showing that you're willing to engage in both languages can set you apart. Brush up on some key phrases related to health and support services to impress your interviewers.
