Senior Business Support Manager in Brecon

Provide essential support and coordinate activities for the Immunisation and Vaccination service identified as part of the Powys Teaching Health Board (PTHB) Immunisation and Vaccination programme. Working autonomously, the post holder will provide advice and guidance, working with the Service Development Manager to ensure that the Immunisation and Vaccination planning and performance plan and the National Immunisation Framework for Wales is implemented, and any potential improvements are identified to improve patient experience.

Responsible for presenting data to the Service Development Manager reporting day-to-day progress, concerns, incidents, and staffing issues and clearly explain findings and identify improvements, following through with timescales and delivery of improvements.

• Work with the Service Development Manager and Clinical Leads to implement plans targeting areas with low vaccination uptake, including pop-up clinics.
• Collaborate with senior management and clinical teams to develop robust processes for care home and inpatient vaccination.
• Project manage activities requiring plan formulation and adjustment, such as care home and in-patient vaccination and pop-up clinics.
• Build relationships with internal and external stakeholders, including District Nurse teams and Primary Care, to provide support, guidance, and training during vaccination campaigns.
• Oversee administration and supervision of Immunisation and Vaccination Administration teams.
• Support the Service Development Manager to ensure staff are trained in all administrative functions, including electronic systems (e.g., WIS).
• Ensure Standard Operating Procedures are implemented and adhered to, working with Team Leads to resolve barriers.
• Monitor expenditure on equipment and resources, including authorising Agency and Bank workers.
• Ensure infection prevention and control procedures are followed at all times.
• Maintain contingency and recovery plans for electronic patient system outages.
• Act as deputy for administrative functions in the absence of the Service Development Manager.
• Provide support and cross-cover within the department.
• Ability to travel to vaccination clinics across Powys.

• Provide operational and project management support to meet Health Board Immunisation and Vaccination strategies and targets.
• Present complex and sensitive information which will include incidents, achievements, performance issues and change initiatives where agreement and co-operation will be required, including reassigning staff to meet the needs of the Immunisation service, depending on demand.
• Provide analysis of data including, patient activity, financial information, current and projected targets using qualitative and quantitative data.
• Ensure administration services are aligned to clinical delivery within each Vaccination Centre, ensuring maximum efficiencies of resources to meet National Immunisation & Vaccination priorities and drivers ensuring Powys is responsive to local need.
• Liaise with NHS Wales organisations such as DHCW to ensure that System Generated Appointment Runs are submitted and processed in a timely manner.
• Work with Social Care and Third sector partners to ensure that local services effectively meet the identified future healthcare needs of Powys.
• Work with the Administration Team Lead and clinical lead to produce and implement processes to ensure co-ordinated flow of patients through the Vaccination Centre during vaccination campaigns.
• Provide support to Administration Team Lead to implement systems to maintain adequate operating stock levels of leaflets and consumables to meet the throughput of patients in each Centre.
• Coordinate, negotiate and agree resources across the Vaccination service with the Service Development Manager to ensure vaccination services are efficiently operating to required standards, this will require frequent adjustments of plans and refocussing of priorities.
• Work to support delivery of best-in-Powys health services, integrating service delivery and delivering clear benefits for patients.
• Build and maintain strong influential relationships with colleagues, Health Board staff and stakeholders.
• Advise on and produce high quality integrated service planning and improvement information as required, in a timely manner, to support decision making, and for compliance and organisational and statutory reporting purposes.
• Build effective, positive relationships internally and externally to ensure the potential for robust service is maximised.

• Degree or demonstrable equivalent experience within Project Management or Business.
• Knowledge of project management.
• Knowledge of NHS planning processes.
• Awareness of national priorities and drivers for change.

• Able to work in a multidisciplinary environment.
• Able to work to demanding timescales.
• Excellent interpersonal skills.
• Able to audit and evaluate.
• Good time management and organisational skills.
• Ability to analyse data/situations.
• Effective interpersonal skills.
• Ability to speak Welsh.

• Demonstrate PTHB Values.
• Able to demonstrate sensitivity to staff and service users in services where change is envisaged.
• Responsive to needs of service/patients.

• Service planning and working in a multidisciplinary environment.
• Experience of working with multi agencies.
• Experience of coordinating services.

• Able to travel within Powys to attend meetings.
• Ability to travel across Powys to Vaccination clinics at PTHB sites and in the community.
• Participate in On-Call rota.
• Able to work weekends on a rota system.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.