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- Tasks: Provide front desk support and assist with immunisation and vaccination administration.
- Company: Join the Powys Teaching Health Board, a valued community health service.
- Benefits: Competitive salary, career development, and a focus on work/life balance.
- Other info: Opportunities for Welsh language training and growth in a beautiful rural setting.
- Why this job: Make a real difference in healthcare while working in a supportive team.
- Qualifications: GCSE level education and customer service experience required.
The predicted salary is between 26300 - 26300 £ per year.
If you are looking for an exciting new role to make a real difference, we have a fantastic opportunity for an individual to join the Powys Teaching Health Board Vaccination and Immunisation Bronllys site team. The post holder will operate in a fast‑paced environment that is part of a multi‑disciplinary team. You will be the first point of contact for the service onsite at a vaccination centre and provide administrative support to the wider team. The successful post holder will be required to have customer service experience and must be IT literate with the ability to learn new systems and software packages quickly. It is essential that the appointee can organise and plan workload to meet the needs of the service, prioritising where appropriate.
Main duties of the job
- Acting as a first point of contact for the department.
- Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate.
- Updating electronic and paper‑based systems, collating information, mail distribution and logging etc.
- Responding to and resolving day‑to‑day problems that arise within the department and responding to queries, escalating where necessary.
- Carrying out data validation and data cleansing activities associated with the Immunisation and Vaccination programme, under the supervision of the Administration Team Leader.
- Working within the Data Protection Act at all times to preserve citizen confidentiality, identifying and escalating confidentiality issues and breaches as appropriate.
About us
Being the smallest Health Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community‑based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation. As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We also pride ourselves on being situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy work/life balance is essential, and something we recognise by prioritising your well‑being.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.
Person Specification
- Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
- Knowledge of the Data Protection Act
- Experience of customer service / first point of contact
- Proven proficiency in the use of IT software
- Knowledge of office practices
- Experience of producing correspondence
- Previous experience in an office
- Ability to work as part of a team or as an individual
- Ability to communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
- A positive attitude and ability to act on feedback
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Other
- Ability to travel between PTHB sites
Values
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,300 a year per annum (pro rata if part time)
Administration Assistant - Immunisation and Vaccination South Centre employer: Powys Teaching Health Board
Contact Detail:
Powys Teaching Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant - Immunisation and Vaccination South Centre
✨Tip Number 1
Get to know the company! Research Powys Teaching Health Board and understand their values and mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can handle various situations with patience and professionalism. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on any software mentioned in the job description. If you’re not familiar with something, take a quick online course or tutorial to boost your confidence before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Powys Teaching Health Board.
We think you need these skills to ace Administration Assistant - Immunisation and Vaccination South Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Assistant role. Highlight your customer service experience and IT skills, as these are key for us at Powys Teaching Health Board.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully organised and prioritised workloads in the past. We want to see that you can handle a fast-paced environment like ours!
Be Personable: Since you'll be the first point of contact, it's important to convey your friendly and helpful nature. Use a warm tone in your writing to reflect how you'd interact with patients and colleagues.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Powys Teaching Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of an Administration Assistant in a vaccination centre, especially around customer service and IT skills. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact, be prepared to discuss your customer service experience. Think of specific examples where you’ve dealt with difficult situations or provided exceptional service. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Demonstrate Your IT Proficiency
The job requires someone who is IT literate and can learn new systems quickly. Brush up on any relevant software you’ve used in the past and be ready to discuss how you adapt to new technologies. If you have experience with data management or electronic systems, highlight that!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they support work/life balance. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.