At a Glance
- Tasks: Provide front desk support and assist with immunisation and vaccination administration.
- Company: Join the Powys Teaching Health Board team making a difference in healthcare.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced role with potential for career advancement.
- Why this job: Be the first point of contact and help improve community health.
- Qualifications: GCSE level education and customer service experience required.
The predicted salary is between 26300 - 26300 € per year.
If you are looking for an exciting new role to make a real difference, we have a fantastic opportunity for an individual to join the Powys Teaching Health Board Vaccination and Immunisation Newtown site team. The post holder will operate in a fast-paced environment that is part of a multi-disciplinary team. You will be the first point of contact for the service onsite at a vaccination centre and provide administrative support to the wider team.
The successful post holder will be required to have customer service experience and must be IT literate with the ability to learn new systems and software packages quickly. It is essential the appointee will be able to organise and plan workload to meet the needs of the service, prioritising where appropriate.
Main duties of the jobThe Administration Assistant will provide a comprehensive front desk/administrative support service to the department, acting as a first point of contact for the department. Duties include:
- Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments, and referring to others as appropriate.
- Updating electronic and paper-based systems, collating information, mail distribution and logging.
- Responding to and resolving day-to-day problems that arise within the department and responding to queries, escalating where necessary.
- Carrying out data validation and data cleansing activities associated with the Immunisation and Vaccination programme, under the supervision of the Administration Team Leader.
- Working within the Data Protection Act at all times to preserve citizen confidentiality, identifying and escalating confidentiality issues and breaches as appropriate.
Qualifications and/or Knowledge:
- Educated to GCSE level or Literacy/Numeracy at L1 or equivalent.
- Knowledge of the Data Protection Act.
Experience:
- Experience of customer service / first point of contact.
- Proven proficiency in the use of IT software.
- Knowledge of office practices.
- Experience of producing correspondence.
- Previous experience in an office.
- Ability to work as part of a team or as an individual.
- Ability to communicate clearly and effectively.
- Ability to be polite when dealing with difficult, impatient or upset people.
- A positive attitude and able to act on feedback.
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Other:
- Ability to travel between PTHB sites.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
£26,300 a year per annum (pro rata if part time).
Administration Assistant - Immunisation and Vaccination North Centre employer: Powys Teaching Health Board
Join Powys Teaching Health Board and be part of a dedicated team making a significant impact in the community through immunisation and vaccination services. Our Newtown site offers a supportive work culture that values collaboration, professional growth, and a commitment to excellent patient care. With opportunities for skill development and a focus on employee well-being, we provide a rewarding environment for those looking to contribute meaningfully to public health.
Contact Detail:
Powys Teaching Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant - Immunisation and Vaccination North Centre
✨Tip Number 1
Get to know the company! Research Powys Teaching Health Board and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the immunisation and vaccination sector.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can handle various situations with patience and professionalism. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your IT skills! Familiarise yourself with common software used in administrative roles. If you can demonstrate your ability to learn new systems quickly, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows that you’re proactive and keen to join our team!
We think you need these skills to ace Administration Assistant - Immunisation and Vaccination North Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administration Assistant role. Highlight your customer service experience and IT skills, as these are key for us at the Powys Teaching Health Board. Use specific examples that show how you've organised and planned workloads in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Be sure to mention your ability to handle enquiries and resolve issues, as well as your understanding of the Data Protection Act.
Show Off Your Communication Skills:Since you'll be the first point of contact, it's crucial to demonstrate your communication skills. In your application, mention any experiences where you've effectively communicated with customers or colleagues, especially in challenging situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Powys Teaching Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of an Administration Assistant in a vaccination centre, especially around customer service and IT skills. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact, be ready to discuss your customer service experience. Prepare examples of how you've handled difficult situations or queries in the past. Highlight your ability to remain calm and polite, even under pressure, as this is crucial in a fast-paced environment.
✨Demonstrate IT Proficiency
The job requires proficiency in IT software, so be prepared to talk about your experience with different systems. If you’ve learned new software quickly in the past, share that story! It shows adaptability, which is essential for this role.
✨Emphasise Organisation and Planning Skills
This position demands strong organisational skills. Think of specific instances where you successfully managed multiple tasks or prioritised effectively. Discuss how you plan your workload to meet deadlines, as this will demonstrate your ability to thrive in a busy environment.
