At a Glance
- Tasks: Support and enhance pension systems, ensuring compliance and efficiency.
- Company: Join Powys County Council, a supportive and innovative workplace.
- Benefits: Competitive salary, flexible working, and a guaranteed pension scheme.
- Other info: Opportunity for training and career growth in a dynamic environment.
- Why this job: Make a difference in pension administration while developing your skills.
- Qualifications: Experience with pension systems and strong communication skills required.
The predicted salary is between 32061 - 33699 £ per year.
The Systems Support Officer ensures pension administration systems for the LGPS are compliant, efficient, and digitally advanced. Working with the Systems Manager, the role involves maintaining and developing systems like Altair and i-Connect, ensuring data quality, generating reports, and supporting members and employers.
Key skills include:
- LGPS knowledge
- Technical proficiency
- Attention to detail
- Strong communication
The postholder drives continuous improvement and integration of digital solutions.
About you:
- Demonstrable expertise in pension administration systems, ideally Altair or equivalent platforms.
- Strong working knowledge of LGPS regulations and associated legislation.
- Advanced technical proficiency, with the ability to analyse, interpret, and optimise data systems.
- Proven ability to work autonomously and collaboratively, with excellent interpersonal and communication skills.
- High attention to detail and the ability to manage competing priorities under pressure.
What you will do:
- Support System Management – Assist with Altair, i-Connect, Member Self Service, and Insights systems.
- Maintain & Test Systems – Help with updates, testing, and troubleshooting to ensure smooth operation.
- Manage Pension Data – Maintain accurate records, ensure data integrity, and comply with data protection regulations.
- Reporting & Analysis – Produce and analyse membership data reports for quality and compliance.
- Member & Employer Support – Respond to queries and resolve issues related to Member Self Service and i-Connect.
- Process Improvement – Identify opportunities for automation and efficiency enhancements in systems and workflows.
If you have any questions about the role, please contact: This position has a requirement for a Standard DBS Check.
Service: Finance
Salary: Grade 8 Point 19 to Point 22 £32,061 to £33,699 per annum £16.61 to £17.46 per hour
Please note that at this point, Powys County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
What we offer:
- We will train you and develop your skills
- Flexible Working
- Guaranteed defined benefit Pension Scheme
Systems Support Officer (Pensions) employer: Powys County Council
As a Systems Support Officer at Powys County Council, you will be part of a supportive and dynamic work environment that prioritises employee development and continuous improvement. With flexible working options and a guaranteed defined benefit pension scheme, we are committed to fostering a culture of growth and innovation, ensuring that our team members thrive both personally and professionally in the heart of beautiful Powys.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Officer (Pensions)
✨Tip Number 1
Get to know the systems! Familiarise yourself with Altair and i-Connect before your interview. This shows us that you're proactive and genuinely interested in the role.
✨Tip Number 2
Brush up on your LGPS knowledge. Understanding the regulations and legislation will help you stand out. We love candidates who can demonstrate their expertise!
✨Tip Number 3
Practice your communication skills. You’ll need to explain complex data issues clearly, so think about how you can convey technical information in a simple way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Systems Support Officer (Pensions)
Some tips for your application 🫡
Know Your Systems:Make sure you highlight your experience with pension administration systems like Altair or i-Connect. We want to see that you understand how these systems work and how they can be improved!
Show Off Your LGPS Knowledge:Don’t forget to mention your understanding of LGPS regulations and legislation. We’re looking for someone who knows the ins and outs of the system, so let us know how you’ve applied this knowledge in your previous roles.
Attention to Detail is Key:When writing your application, pay close attention to detail. We value accuracy and thoroughness, so make sure your application is free from errors and clearly demonstrates your ability to manage data effectively.
Communicate Clearly:Strong communication skills are essential for this role. Use your application to showcase how you’ve successfully supported members and employers in the past. Clear, concise examples will help us see your potential!
How to prepare for a job interview at Powys County Council
✨Know Your Systems
Make sure you brush up on your knowledge of pension administration systems, especially Altair and i-Connect. Familiarise yourself with their functionalities and how they integrate with LGPS regulations. This will show that you're not just a candidate, but someone who understands the tools they'll be using.
✨Showcase Your Attention to Detail
During the interview, highlight examples where your attention to detail made a difference in your previous roles. Whether it was ensuring data integrity or producing accurate reports, concrete examples will demonstrate your capability to manage competing priorities under pressure.
✨Communicate Effectively
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you may need to support members and employers. Being able to convey information clearly will set you apart from other candidates.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've identified opportunities for process improvements in past roles. Share specific instances where you've implemented changes that enhanced efficiency or automation, as this aligns perfectly with the expectations of the Systems Support Officer position.
